Director of Community Integration

The Arc of Greater New Orleans (ArcGNO) is a local 501(c)(3) nonprofit organization dedicated to empowering children and adults with intellectual and developmental disabilities to live meaningful, independent lives. Since 1953, ArcGNO has provided advocacy, education, and support services to individuals and families across Jefferson, Orleans, St. Bernard, Plaquemines, and St. Tammany parishes.

Our programs include family support coordination, supported living services, employment and job coaching, community integration programs, and transportation services that help individuals thrive at home, at work, and in their communities.

At ArcGNO, we believe in People First—recognizing that individuals with intellectual and developmental disabilities are defined by their strengths and abilities. Our dedicated team works every day to build a more inclusive community where everyone has the opportunity to reach their fullest potential.

Person-Centered Philosophy
ArcGNO is committed to person-centered practices that promote dignity, choice, independence, inclusion, and self-determination. All employees are expected to support and advance person-centered principles in their interactions, decision-making, and work responsibilities, regardless of position.

The Director of Community Integration provides leadership, operational oversight, and program management for Community Integration services, ensuring meaningful community engagement, regulatory compliance, waiver services delivery, systems oversight, and participant outcomes across all locations.

• Oversee daily operations across all Community Integration locations.
• Performs job responsibilities in a manner that supports person-centered services and contributes to positive outcomes for individuals receiving support.
• Ensure Community Living Engagement activities and community outings occur consistently.
• Supervise Assistant Directors, Program Coordinators, and DSPs.
• Manage Therap, LaSRS, electronic documentation, billing, and reporting systems.
• Establish community partnerships and volunteer opportunities.
• Ensure compliance with Medicaid Waiver, CARF, state, and federal regulations.
• Conduct quality assurance reviews and audits.
• Support hiring, training, and staff development.
• Monitor budgets and departmental performance.
• Represent ArcGNO in community and provider meetings.
• Lead departmental quality improvement by monitoring participant outcomes, service effectiveness, performance metrics, and stakeholder feedback to enhance services and outcomes.
• Review incidents and operational trends, ensure timely reporting, and implement corrective actions to reduce risk and improve service quality.
• Participate in organizational quality improvement, risk management, strategic planning, and CARF accreditation activities.
• Recruit, hire, supervise, coach, mentor, and evaluate Assistant Directors, Program Coordinators, DSPs, and assigned personnel.
• Ensure departmental emergency preparedness, participate in disaster planning, and maintain continuity of participant supports during emergencies.
• Ensure documentation is timely, accurate, complete, and compliant with CARF standards, Medicaid Waiver requirements, and organizational policies.
• Teamwork Collaboration them in lives with core values
• Responsibility accountability.
• Commercial Awareness Mission & Regulatory Acumen
• Decision Making
• Effective Communication
• Integrity
• Result Orientation
• Problem Solving

Education and Experience Requirements

• Bachelor's Degree in Human Services, Social Work, Psychology, Rehabilitation Services, Business Administration, or related field.
• Minimum 5 years of experience in I/DD or waiver…