Director of Bursar Operations

The Director of Bursar Operations, reporting to the Comptroller, provides strategic leadership and operational oversight for all functions related to student billing, accounts receivable, third-party billing, payment plans, collections, and financial compliance for the University of New Orleans. This role ensures the delivery of efficient, accurate, and student-centered financial services while maintaining compliance with institutional policies and federal and state regulations.

The Director plays a critical role in enhancing the student financial experience, improving service delivery, and implementing innovative solutions that support institutional goals.

Develop and implement strategies to enhance the student account experience, including billing, payment plans, refunds, and collections. Provide leadership for continuous process improvement and operational efficiency. Promote a culture of customer service excellence and accountability. Serve as a strategic partner to campus stakeholders on student financial operations.

Ensure timely, accurate, and empathetic communication with students, parents, and stakeholders. Respond to and resolve escalated issues with professionalism and sound judgment. Implement technology solutions to improve access and service delivery. Lead outreach initiatives to assist students with registration, billing, and financial navigation.

Supervise and develop staff, including student workers. Promote professional growth and performance excellence. Ensure staff maintain current knowledge of regulatory requirements. Foster a collaborative team environment.

Oversee student billing functions including tuition, fees, room, and board. Manage receivables, collections, and payment plans. Ensure accuracy of financial records. Maintain Workday system functionality. Coordinate with campus partners.

Oversee receipt and deposit of university funds. Supervise vault operations and internal controls. Accounts Receivable & Collections Develop collection strategies. Ensure compliance with regulations. Monitor delinquent accounts and reporting.

Oversee billing for sponsors and vendors. Manage programs such as TOPS.

Reconcile accounts and monitor financial transactions. Ensure accurate reporting and internal controls.

Ensure compliance with regulations. Coordinate audits and maintain procedures.

Maintain and enhance Workday system.

Oversee 1098-T processing and IRS reporting.

Perform other duties as assigned.

• Bachelor’s degree in accounting, finance or equivalent.
• A minimum of five (5) years progressively responsible accounting work experience, three (3) years of which must include management responsibility with supervision of staff.
• Demonstrated knowledge of federal and state regulations related to student accounts, collections, including Title IV and FERPA.
• Excellent communication and interpersonal skills with the ability to interact effectively with students, staff, and senior leadership.
• Ability to work effectively under pressure.
• Ability to work non-traditional hours as needed for times of high volume (i.e. registration periods each semester).

• Master’s degree.
• A minimum of seven (7) years progressively responsible accounting work experience, five (5) years of which must include management responsibility with supervision of staff.
• Working knowledge of and experience with Workday Student Financial systems and spreadsheet…