Market Manager - Louisiana East

Company Description Gerber Collision & Glass has delivered high-quality automotive collision repair services for over 80 years. The company focuses on restoring vehicles to pre-accident condition while providing a reliable, customer-centered experience. Gerber recognizes that collisions are stressful and works to support customers through clear communication and professional service. Team members join an established brand that values craftsmanship, safety, and integrity in every repair.

Role Description The Market Manager - Louisiana East oversees collision center operations within the assigned market, ensuring consistent service quality, safety, and profitability. This full-time, on-site role is based in the Greater New Orleans area, and includes regular visits to locations within the market. Day-to-day responsibilities involve leading and coaching location managers, monitoring KPIs, managing budgets, optimizing staffing levels, and ensuring adherence to company processes and industry regulations.

The Market Manager collaborates with corporate leadership to implement business initiatives, improve customer satisfaction, and drive continuous operational improvement. This role also involves building strong relationships with team members, insurance partners, and customers to support sustained growth and performance.

Qualifications

• Operational leadership skills in multi-site management, including performance monitoring, process optimization, and resource allocation.
• Experience in automotive collision repair, service center operations, or a related industry, with knowledge of safety standards and quality control.
• Strong people management skills, including team leadership, coaching, conflict resolution, and performance development.
• Business and financial acumen, including budgeting, forecasting, KPI analysis, and profit-and-loss management.
• Excellent communication and interpersonal skills to collaborate with internal teams, insurance partners, and customers.
• Ability to work on-site in Greater New Orleans area and travel regularly within the Louisiana East market as needed.
• Proficiency with basic office and management software tools; experience with collision management systems is a plus.
• High school diploma or equivalent required; post-secondary education in business, management, or automotive-related fields is beneficial.
• Valid driver's license and a clean driving record.