Assistant Manager; -Railroad Ave

• Full-time
• Job Category Org:
  Store Assistant Manager

We are focused on developing an inclusive culture, with dignity and respect for all, where team members can grow, thrive and bring their best selves to work every day. The diversity of our workforce is what helps to make us an enduring brand, where we can grow and thrive together.

We are seeking an enthusiastic and detail-oriented Assistant Manager to join our dynamic team in Independence, United States. As an Assistant Manager, you will play a crucial role in supporting our management team while driving operational excellence and fostering a positive, inclusive workplace culture. This position offers an exciting opportunity to develop your leadership skills, mentor team members, and contribute to our organization's continued success through strategic thinking, collaborative problem-solving, and a commitment to customer satisfaction.

• Provide comprehensive managerial support to the General Manager in implementing and maintaining operational standards and company policies
• Supervise, motivate, and develop team members while fostering a cohesive, supportive work environment that promotes employee engagement and retention
• Conduct interviews, hire qualified candidates, and lead effective onboarding programs to build strong, capable teams
• Analyze sales performance, labor costs, and operational metrics on a continual basis to identify opportunities for improvement and drive goal achievement
• Manage cash handling, daily deposits, and financial documentation with accuracy and transparency
• Conduct regular inventory counts and supply management to ensure efficient resource allocation
• Maintain facility cleanliness and equipment functionality in accordance with company standards and safety regulations
• Resolve conflicts and address employee concerns with empathy, fairness, and clear communication
• Develop and implement strategies to enhance customer satisfaction and service quality
• Perform administrative duties including scheduling, reporting, and documentation as needed
• Demonstrate flexibility by performing other operational duties as required to support team needs
• Monitor performance metrics and provide constructive feedback during performance reviews

• Minimum 2 years of customer service, retail, hospitality, or operational management experience (preferred)
• Proven experience in team leadership, supervision, or people management
• Strong analytical skills with the ability to interpret sales and labor data
• Excellent communication and interpersonal skills with the ability to build rapport across all levels
• Demonstrated problem-solving abilities and sound decision-making judgment
• Proficiency in cash management and basic financial operations
• Competency in time management and multitasking in a fast-paced environment
• Ability to work independently with minimal supervision while remaining accountable
• Customer service orientation with a genuine commitment to delivering exceptional experiences
• Organizational skills with strong attention to detail
• Adaptability and resilience in responding to changing priorities and challenges
• Motivational mindset with the ability to inspire and develop team members
• Proficiency in conflict resolution and difficult conversations
• Familiarity with scheduling software, point-of-sale systems, and basic computer applications
• Willingness to work flexible hours, including evenings, weekends, and as operational needs arise
• Ability to work in a collaborative, inclusive environment that values diverse perspectives
• High school diploma or equivalent (required); associate's degree or higher (preferred)

including, but not limited to the following:

Standing

Most tasks are performed from a standing position.…