Branch Operations Manager LA

LOUISIANA BRANCH OPERATIONS MANAGER

Builder of a Reliable Branch and Trusted Customer Relationships

Geismar, Louisiana | Reports to the Director of Branch Operations

Stone Age’s ability to earn customer loyalty depends on reliable local execution. Customers count on the Louisiana branch for the right equipment, practical technical guidance, and timely service. This role exists to build a branch that delivers consistently while growing sales, profitability, and team capability.

Branch leadership means connecting people, inventory, rentals, repairs, and sales to deliver on the Stone Age Assurance Promise every day, inspiring customers and employees to ask, “Why would I choose anyone but Stone Age?”

Build a dependable, profitable Louisiana branch that consistently delivers customer solutions, develops accountable people, and earns lasting trust through disciplined execution.

• Leading branch sales and operations with clear priorities, performance measures, operating routines, and accountability.
• Growing sales and market share through customer and dealer relationships in partnership with the Regional Sales Manager and Internal Customer Support.
• Ensuring accurate, timely order fulfillment, technical support, quotes, warranty processes, and deliveries, including hot shot services and personal delivery when needed.
• Owning inventory accuracy and availability through ERP discipline, receiving, transfers, cycle counts, and stocking decisions.
• Managing rental fleet profitability, utilization, readiness, and availability, coordinating equipment with other branches during peak demand.
• Overseeing quality repairs, tool and parts tracking, rental contracts, repair quotes, invoices, job planning, equipment configuration, and demonstrations.
• Developing a capable team through clear expectations, quarterly reviews, individual development plans, and cross-training.
• Partnering with headquarters and other branches to execute company strategy, share customer insights, and resolve financial and operational issues.

• A hands-on leader who builds dependable processes and steps in when the team or customer needs help.
• A trusted technical partner who listens, understands industrial customer needs, and recommends practical solutions.
• A strong people leader who develops self-leadership, sets standards, and builds capability.
• Calm under pressure, adaptable, and clear about priorities and tradeoffs.
• Low ego, high standards, and trusted across functions; you bring respect, positive energy, and humor to the work.
• Aligned with Stone Age’s OWN IT mindset: be a good teammate, practice self-leadership, and be humble.

• Three years running a rental or sales operation, or five or more years running multi-site sales and rental branches.
• Five or more years of industrial hydroblasting experience, including technical and sales responsibilities.
• Ability to implement business processes and metrics, apply project management principles, and use ERP, CRM, and Microsoft Office.
• Ownership of customer commitments, operational quality, and financial performance, with deep respect for cross-functional collaboration.

• Established performance baselines, agreed improvement targets, and a regular review of sales, profitability, inventory accuracy, rental utilization, and service turnaround.
• Clear assessment of team capabilities, with development plans and cross-training priorities in place.
• Stronger customer relationships and a coordinated sales plan with the Regional Sales Manager.
• More consistent fulfillment, rental readiness, and repair execution, with recurring service issues addressed.
• Clear ownership and communication across the branch, headquarters, and other branches.

• You avoid accountability for customer commitments or business results.
• You rely on constant firefighting without improving the underlying processes.
• You resist collaboration, neglect people development, or see hands‑on support as someone else’s job.

Based in Geismar, Louisiana, with travel, extended hours, off‑hours and on‑call support as needed. Flexibility across priorities and time zones is required. Work includes lifting heavy loads using Stone Age’s prescribed techniques and other duties assigned by the Director of Branch Operations. Stone Age values individual differences and the talents and strengths each person brings.