Assistant Manager of Store Operations

Location: Iowa

Additional Considerations (if any):

Must be 18+**
- **** At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
***
* Job Description:

***
* Job Title:

** Assistant Manager Store Operations;
Assistant Manager Perishables;
Assistant Manager Health Wellness Home
** Department:
** General
* * FLSA**:
Non-Exempt
** General Function**:

Supervises and coordinates the activities of employees. Ensures that customer’s needs are met.
** Core Competencies
*** Partnerships* Growth mindset
* Results oriented
* Customer focused
* Professionalism
* * Reporting Relations:
** Accountable and

Reports to:

District Store Director;
Store Manager Positions that Report to you:
All positions except those listed above or designated by the Store Director
** Primary Duties and Responsibilities**:
* Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
* Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
* Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
* Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
* Makes an effort to learn customers’ names and to address them by name whenever possible.
* Assists customers by: (examples include)  + escorting them to the products they’re looking for  + securing products that are out of reach  + loading or unloading heavy items  + making note of and passing along customer suggestions or requests  + performing other tasks in every way possible to enhance the shopping experience.
* Answers the telephone promptly and provides friendly, helpful service to customers who call.
* Responsible for perpetuating the fundamental values of the Hy-Vee culture. This involves: honesty; integrity; friendliness, and caring for customers and employees; demonstrates sincerity, respect, and high levels of ethics and morals; dedicated to proving the best products and values; shares information; being fair in how customers, suppliers and employees are treated; demonstrates good manners; shows dignity; and is involved in helping the company improve and grow.
* Oversees proper training, handles employee issues, and coordinates disciplinary procedures when necessary.
* Assists management in determining specific pricing and blends.
* Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability.
* Ensures the store standards for customers service, employee relations, and overall departmental profitability are met.
* Ensures compliance with store accounting procedures and reports potential problems.
* Oversees building/ground maintenance and all store sanitation and cleanliness to ensure they meet with the store directors and company’s guidelines.
* Uses and understands all hardware and software technology in the store.
* Assists in forecasting and reviewing the store labor schedule with the store directors guidelines.
* Evaluates employee performance to recommend personnel actions in their respective area such as promotion, transfer, or dismissal.
* Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms.
* Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns duties according to restrictions.
* Directs the ordering of merchandise in their respective areas.
* Coordinates compliance of employees with established policy/law, security, sales, and record keeping procedures and practices.
* Assists with replenishing shelf product, designs and constructs displays.
* Confers with employees and assists in solving problems affecting job duties, productivity, and of…