T-Fiber D2C Broadband Specialist

Job Overview

At T‑Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package – this is Total Rewards. Employees enjoy multiple wealth‑building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year‑round money coaches. That’s how we’re UNSTOPPABLE for our employees!

• Engages and achieves sales targets with potential customers through door‑to‑door and other community interactions to present T‑Mobile’s latest offers and services
• Engages in post‑sales follow‑up with customers as needed to support an exceptional customer experience

• High School Diploma/GED General Education (Required)
• Bachelor’s Degree Business or Marketing (Preferred)
• Less than 2 years – Engaging with customers in a direct sales or retail environment, particularly in telecommunications or consumer electronics
• Less than 2 years – Presenting and explaining complex product offerings effectively to potential customers
• Less than 2 years – Working in a target‑driven sales role, with a proven track record of meeting or exceeding sales targets

• Sales Proficiency in direct consumer sales, with a focus on door‑to‑door sales tactics to effectively engage and expand the customer base. (Required)
• Communication – Exceptional verbal and effective written communication skills necessary for articulating T‑Mobile’s offers clearly and interacting persuasively with potential customers. (Required)
• Customer Engagement – Strong ability to connect with customers, address their inquiries, and facilitate a seamless integration into T‑Mobile services, enhancing customer satisfaction and loyalty. (Required)
• Negotiation – Advanced negotiation capabilities to secure sales agreements and achieve or exceed set sales targets. (Required)
• Problem Solving – Competence in identifying and resolving issues during the sales process, ensuring a smooth customer experience. (Required)
• Adaptability – Flexibility to modify sales approaches based on varying customer needs and evolving market conditions, maintaining effectiveness across scenarios. (Required)
• Product Presentation – Skill in delivering engaging and informative presentations about T‑Mobile’s products and services to potential customers. (Required)

• Certified Sales Professional (CSP):
  Certification that demonstrates knowledge and skills in sales strategies, customer interaction, and closing techniques. (Preferred)
• Certified Professional in Learning and Performance (CPLP):
  Certification that enhances skills in delivering effective training and performance improvement interventions, useful for educating customers and teams about products. (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required (Yes)

DOT Regulated Position (No)
Safety Sensitive Position (No)

Base Pay: $30,000.00 Annualized Incentive Target: $48,600

Successful candidate’s actual incentive earnings vary based on performance and full‑time status. All employees at T‑Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T‑Mobile is eligible for an Annual Stock Grant.

At T‑Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part‑time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays – which total about 4 weeks for new full‑time employees and about 2.5 weeks for new part‑time employees annually – paid parental and family leave, family building benefits, back‑up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and…