Customer Service Representative

Location: Grand Coteau

Job Description:

Noble Plastics is looking for a full-time Customer Service Representative with previous sales experience to join our sales team. We are looking for a candidate with strong organizational and communication skills who enjoys interacting with customers and collaborating with the sales team on activities that contribute to meeting company sales goals.

II.

Required Skills:

Proven sales experience, with 3–5 years of experience working with CRM and ERP systems.

Charismatic and outgoing.

Good time management.

Critical thinking and problem-solving ability.

Excellent interpersonal skills, strong verbal and written communication skills.

Proficient in Microsoft Office business applications, with advanced computer skills and working knowledge of CRM/ERP software and systems.

Ability to manage multiple projects and tasks simultaneously.

Prioritize and organize work to meet agreed upon deadlines.

Possess good judgment and attention to detail.

Energetic and positive attitude.

III.

Essential Functions:

Customer Relationship Management
- Develop meaningful relationships with customers to encourage trust and loyalty.

Manage customers’ communications.

Regularly assess customer satisfaction to maximize business retention and development.

Identify customer needs as they arise.

Manage customer complaints, issues, and support tickets.

Communicate scheduling and production updates with customers.

Manage the transition of projects (from the sales team) to the service delivery team once purchase orders are received.

Deals Management
- Effectively track sales activities using CRM.Identify opportunities with existing customers.

Professional Development
- Continually strive to improve professional skills.

Collaborate with management to identify a meaningful professional development track, and work toward achieving those goals.