Business Development Manager

• Benefits Eligibility:
  This position is eligible for benefits beginning the first of the month following your hire date.
• Recruiting Agencies:
  Thorpe Specialty Services does not accept unsolicited resumes from recruiting agencies.

The Business Development Manager is responsible for driving revenue growth, expanding market presence, and developing strategic customer relationships for the organization’s industrial services offerings, including refractory solutions, corrosion protection, rubber lining, scaffolding, and related specialty services. This role focuses on identifying new business opportunities, supporting strategic account development, and collaborating closely with Operations, Estimating, Engineering, and executive leadership to support sustainable growth and operational alignment.

• Identify, qualify, and pursue new business opportunities within petrochemical, power generation, mining, manufacturing, and other industrial markets.
• Conduct market research and competitive analysis to understand customer needs, maintenance cycles, asset integrity initiatives, and emerging industry trends.
• Develop and execute business development strategies aligned with company growth objectives, operational capabilities, and market priorities.
• Monitor competitor activity, pricing trends, market conditions, and customer buying behaviors to strengthen competitive positioning.

• Build and maintain strong relationships with customer decision-makers, procurement professionals, operations personnel, engineers, reliability teams, and executive leadership.
• Conduct regular customer visits, technical discussions, planning meetings, and executive-level interactions to maintain engagement and strengthen customer partnerships.
• Represent the company at industry events, conferences, networking functions, and customer meetings to enhance market visibility and brand recognition.
• Position the company as a trusted partner by understanding customer operational drivers, business pressures, and long-term goals.
• Serve as the voice of the customer internally to support alignment between customer expectations and operational execution.

• Qualify leads, support proposal preparation, and coordinate tendering activities in collaboration with estimating, engineering, operations, and safety teams.
• Lead opportunity development efforts from early-stage engagement through proposal coordination, pricing discussions, negotiation support, and contract award.
• Support contract negotiations, pricing strategies, and scope development while ensuring compliance with company approval processes.
• Maintain a structured sales pipeline and provide regular reporting regarding pursuits, forecasts, market conditions, and progress against business development goals.
• Utilize reporting tools, dashboards, analytics platforms, and AI-assisted forecasting technologies to improve sales visibility, forecasting accuracy, and strategic planning.
• Identify opportunities to improve sales processes, customer engagement workflows, reporting consistency, and operational coordination through automation and technology enhancements.

• Develop understanding of technical services involving refractory systems, corrosion protection, rubber lining, coatings, scaffolding, and specialty industrial services.
• Coordinate with Operations, Engineering, Estimating, Safety, and Project Management teams to ensure proposed solutions are technically feasible, operationally executable, and commercially competitive.
• Participate in planning meetings, project reviews, and post-execution evaluations to strengthen customer relationships and future opportunities.
• Provide ongoing market feedback and customer insights to support service line development, staffing strategies, operational planning, and continuous improvement initiatives.
• Ensure effective handoff of awarded projects including customer expectations, scope clarity, operational requirements, and relationship continuity.

• Maintain compliance with company policies, customer requirements, safety standards, and ethical business practices.
• Maintain confidentiality and integrity of customer, contractual, pricing, and business-sensitive information.
• Adhere to company and customer safety requirements while visiting industrial facilities, customer sites, and operational environments.
• Support special…