Senior Sales Manager

Location: New Orleans

252 rooms | 10,119 sq. ft. meeting/event space.

Amenities include: on-site restaurant (Luke), 24-hour fitness center, business center, valet parking, pet-friendly accommodations.

Set in New Orleans’ Garden District, Hilton St. Charles blends historic character with modern hospitality. With strong event capabilities and dynamic food and beverage offerings, it provides an engaging environment for hospitality professionals serving both business and leisure travelers.

JOB DESCRIPTION

Job Title:

Senior Sales Manager Department:
Sales and Marketing Supervision Exercised: N/ASupervision Received:
Director of Sales and Marketing or Director of SalesJOB SUMMARY: The Senior Sales Manager has overall responsibility for selling guestrooms for an assigned market segment(s). The Senior Sales Manager will assist the sales and catering team in meeting or exceeding the hotel’s budgeted financial targets. The Senior Sales Manager is also responsible for meeting their assigned monthly sales goals.

MINIMUM REQUIREMENTS Education

College Degree or High School Diploma with related experience

Experience

Minimum of 3+ years of past sales experience preferred

Experience in a similar size and quality hotel preferred

Skills and Knowledge The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

Must be able to read, write, an understand English Excellent verbal and written communication skills including leading and participating in formal presentations

Strong negotiation skills as well as the ability to cultivate leads, build relations, and close the deal Strong organizational skills with the ability to handle multiple tasks in a fast-paced environment

Advanced knowledge of market trends, competition and key customers of the hotel

Advanced knowledge of sales skills and revenue management

Ability to train and motivate peers

Strong computer skills. Microsoft Office, Delphi, or other hotel sales system, and other programs as it pertains to this position

Ability to work as part of a team Strong desire to deliver high quality of customer service

Detail oriented and organized as it pertains to accuracy and efficiency

Good personnel and management and organizational skillsJOB DUTIES
· Assist sales and catering team in achieving and exceeding budgeted goals in guestroom revenue, profit and occupancy for the total hotel

Effectively communicate with Director of Revenue and Director of Sales to review opportunities that impact revenue goals

Conduct weekly sales calls to existing and new accounts, as well as uncover new business in assigned market segment(s)
Build and strengthen relationships with existing and new accounts to enable future bookings. Activities include sales calls, entertainment, trade shows, etc.

Travel locally to conduct outside calls, promote the hotel and review competition reader boards to develop leads

Generate leads and new business through internet searches, telephone and email solicitations, mailings, referrals, networking, trade shows, professional and community organizations, sales, blitzes, etc.

Arrange site inspections of the hotel for new accounts

Maintain accurate sales records in the hotel sales system to provide complete history, ensure future and current quality of service and enhance future prospects

Respond to all sales inquiries within 24 business hours

Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)
Responsible for negotiating sales contracts and the implementation and set up as required

Analyze historical, current and future hotel/market trends and develop strategies to maximize occupancy and average rate of hotel through creative and selective selling

Assist in the development of the annual budget and quarterly owner reviews

Participate in management meetings to discuss budget, forecast and rate

Be actively involved with assisting the Sales leader in any training, mentoring, strategy development, implementation, and execution within the sales department

Partner with operations team to coordinate customer specifications, effectively respond to customer issues and comments to ensure customer satisfaction

Participate in hotel weekly staff meeting, if applicable

Adjust work schedule as needed to meet the business demands, which may include hours in early morning, evening and/or weekend hours

Other duties as…