Inside Sales Specialist

Hey there, event enthusiast! If you’re looking to work for a company that’s upbeat, supportive, and a 5x recipient of Madison's "Top Workplaces" Award, let's connect! pc/nametag is an entity of Avery Products Corporation, which means you get the best of both worlds: the close-knit culture of a 90+ person team, backed by the strength and success of a growing global network.

As an Inside Sales Specialist, you will play a key role in supporting and growing our most strategic customer accounts. You’ll own the day-to-day order management process while partnering closely with our Business Development and Account Management teams to deliver exceptional service, strengthen customer loyalty, and drive revenue growth.

• Serve as the primary daily point of contact for assigned strategic customers and verticals, managing order execution, special pricing, and incentive programs with accuracy and urgency.
• Partner closely with Business Development and Account Management Representatives to support account strategy and ensure customers receive proactive, high-quality service.
• Take ownership of resolving order challenges, coordinating cross-functionally as needed, and escalating issues appropriately.
• Address customer concerns and order-related issues quickly and professionally to protect and strengthen key relationships.
• Participate in strategic meetings with sales team members to support growth initiatives for top accounts.
• Support revenue growth through product consultations, follow-ups, tradeshow lead engagement, and identification of upsell opportunities.
• Manage customer inquiries across multiple channels, delivering exceptional service while incorporating cross-selling and up-selling when appropriate.
• Contribute to individual and team performance goals, including revenue targets, service levels, net promoter scores, and customer satisfaction metrics.

• 3+ years of strong customer service experience, ideally in a contact center environment
• Experience in managing large customer accounts
• 1 year of soft sales experience
• Strong attention to detail and time management skills
• Comfortable working at your computer throughout the day
• Proficient with Microsoft Office Suite, ERP order entry systems
• Ability to type minimum of 40 WPM
• Ability to quickly recognize and resolve potential issues
• Strong work ethic and self-starter with the ability to manage multiple priorities
• Ability to quickly develop a rapport with customers with a professional and friendly attitude
• Excellent listening skills with the ability to ask probing questions and understand concerns
• Excellent interpersonal skills; must have strong verbal and written communication skills
• Ability to travel occasionally for client visits and to exhibit at trade shows (up to 15%)
• Ability to work Monday - Friday, 8-hour shift within 8am to 5pm

At pc/nametag, we believe meaningful connections are created through shared experiences. That’s why we've made it our mission to create a more connected world through innovative, socially conscious products and service offerings. Best known for our customizable identification items like name badges, lanyards, and ribbons, pc/nametag helps business and event professionals deliver unforgettable meetings, conferences, and gatherings that make an impact.

• Competitive Pay:
  Receive compensation commensurate with experience.
• Comprehensive Benefits:
  Includes health, dental, 11 paid holidays, and more.
• Amazing 401(k):
  Save for the future with our 401(k)-match program.
• Generous PTO:
  Enjoy paid time off starting at 16 days per year.
• Gainshare Bonus Plan:
  Celebrate company success with financial bonuses.
• Hybrid Environment:
  Support work/life balance with the flexibility you need.
• Growth Opportunities:
  Support your professional development year-round.

If you're ready to join a company where you can learn, grow, and celebrate your hard work in a supportive environment, pc/nametag is the place for you. Learn more by visiting our website at

We are proud to be an equal opportunity employer and provide a drug-free workplace.