Social Worker​/Custody and Removal Coordinator

Position

Social Worker/Custody and Removal Coordinator – Basile, LA

Job
-DHS ICE - OASIS Pool 1- 22-DP-682

# of Openings: 1

The Custody and Resource Coordinator (CRC) assists ERO Field Office and detention facility staff in maintaining a safe detention environment. The CRC also provides services and support for ICE detainees, addressing issues such as trauma, sexual abuse, domestic violence, human trafficking, and medical/mental health care.

• Assist with needs, requests, and complaints from detained noncitizens regarding non‑officer or immigration‑case related issues.
• Help ERO officers with noncitizen requests related to parent/child communication and child welfare involvement.
• Facilitate on‑site support of disability accommodations and coordinate follow‑up with detention facilities upon submission of a Disability Accommodation Notification to ERO Headquarters.
• Serve as a resource to facilitate compliance with applicable agency policies and detention standards; facilitate discussions on topics such as sexual abuse allegations, pregnant noncitizens, segregation units, and admission/release.
• Address ERO and detention facility staff questions about specific noncitizens and available services.
• Provide referrals to care (medical, mental health, chaplain, etc.) to prevent critical incidents.
• Conduct wellness checks and follow‑ups for noncitizens with specialized needs or heightened attention.
• Meet with newly detained noncitizens during or after intake to answer questions and orient them to detention and CRC services.
• Support ERO Field Offices running specialized housing units and programs for vulnerable populations, including dedicated housing for transgender noncitizens, behavioral/mental health units, family residential centers, reunification services, and young adult case management.
• Provide language interpretation to facility and ERO staff communicating with detained noncitizens.
• Support general safety and security efforts as needed.
• Assist in removal and release planning for noncitizens with vulnerabilities and in the general population by researching referrals, resources in the home country, and developing individualized plans.
• Develop and maintain a national resource database for CRC and ERO officer use.

Certification & Education

• Degree from an institution accredited by the U.S. Department of Education.
• Bachelor’s degree in Social Work, Psychology, or an equivalent field.
• Master’s degree or an advanced degree preferred.
• Fluent in English and Spanish, written and oral.

Experience

• At least two years of related experience providing services to victims or trauma‑informed programming, involving immigrants or foreign‑born individuals and conducting case management at a local level.
• Experience working with victims or individuals in a confinement or custodial setting.
• At least two years providing services to vulnerable populations.
• Understanding of family/individual stress, problems, and crisis situations.

Minimum Job Requirements / Technical Requirements

• Knowledge of the case management process commensurate with bachelor’s level training and education.
• Fluent in English and Spanish; ability to use telephonic interpreter/translation services as needed.
• Ability to work in a multicultural, multilingual environment.
• Adaptability to schedule changes and flexible work requirements.
• Proficiency with electronic health records, web‑based training, and communications.
• Moderate proficiency with Microsoft Office (Word, Excel, Outlook, SharePoint).
• Computer literacy; personal computer use.
• Experience in a detention, correctional, or residential healthcare setting preferred.
• Strong oral and written communication skills; ability to create and manage projects.
• Excellent interpersonal skills, critical thinking, cultural competency, integrity, and honesty.
• The Department of Homeland Security’s Personnel Security Unit must render a Final Favorable Fitness Determination. Must be a U.S. citizen.

• Work in a stressful, austere environment without physical limitations; must stand on hard cement floors for long periods.
• Full‑time Monday‑Friday day shift; hours…