Social Services Analyst

Position: SOCIAL SERVICES ANALYST 1/2/3
Location: New Orleans

Department MISSION

DCFS is working to keep children safe, helping individuals and families become self-sufficient, and providing safe refuge during disasters.

Department VISION

We care for the well-being and safety of Louisiana's people.

Department VALUESTreating all people with dignity, compassion and respect, while providing services with integrity.

Child Support Enforcement is a program that works with parents to provide emotional, financial, and medical support for their child or children. DCFS offers parent locator and paternity establishment services, as well as assistance to establish and enforce child support orders and collection and distribution of child support payments.

Position Overview

We're looking for a Social Services Analyst 1/2/3 to work in our Child Support Enforcement office in Orleans Parish in New Orleans, LA. This position assist in ensuring non-custodial parents fulfill their obligation to provide financial and medical support for their child/children.

AN IDEAL CANDIDATE SHOULD POSSESS THE FOLLOWING COMPETENCIESSelected Core Competencies

• Accepting Direction: The ability to be open and willing to follow guidance or instructions.
• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Solving Problems: The ability to identify root causes, analyze relevant data, and apply practical or innovative solutions to challenges.

Selected Preferred Competencies

• Adapting to Change: The ability to demonstrate flexibility in thoughts, behaviors, and actions in response to evolving circumstances or unexpected change.
• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Demonstrating Initiative: The ability to assess situations independently and take proactive steps to address them without being prompted or instructed by others.
• Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.

Three years of experience in social services; OR

Six years of full-time experience in any field; OR

A bachelor's degree.

Experience Substitution

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Duties

• Initiates and executes legal processes including interviewing clients, relatives, property owners, and other persons to gather information on location of absent parents.
• Research files, directories, Office of Motor Vehicle records, property records and other resources in order to find leads on whereabouts of parents.
• Explain legal requirements, calculate support payments, determine appropriate legal action and meet with parents to obtain paternity, child support and medical support.
• Prepare affidavits and financial audits and initiate legal actions such as subpoenas, petitions and orders.
• Attend court in one or more districts.
• Perform a high volume of case work for a demanding public in need of services.
• Performs other duties as assigned for the smooth operation of the Department.

Position‑Specific Details

Appointment Type: This position may be filled as a probational appointment or a job appointment that may last up to 48 months. Job appointments may convert to probational appointments. Also, it may be filled as a detail and promoted within 12 months or by promotion of a permanent classified employee.

Work Schedule

Typically, work hours are 8:00 am to 4:30 pm, Monday–Friday. Flexible work schedules are available after meeting certain criteria and is dependent upon the position you are applying for. Some positions require working shifts.

Work Location

This position is located in the Orleans Parish Child Support Enforcement Office in New Orleans, LA.

Career Progression

This position participates in a Career Progression Group (CPG) and may be filled as a Social Services Analyst 1, 2, or 3. The level at which the…