Logistics Specialist

Job Description

Manage all aspects of shipping routes and delivery, specifically with regard to customer satisfaction. Proactively anticipate and defuse potential customer and vendor problems related to freight, packaging and delivery.

Develop and implement transportation strategies for both international and domestic freight services.

Audit freight invoices (domestic and international) and the freight applied to sales orders. Approve and/or recommend invoice payment.

Improve the routing of all shipments to achieve cost reductions in transportation costs.

Create and maintain key freight KPIs for the logistics operations; compile information for monthly freight analysis reporting and Distribution Center metrics reporting, calculate monthly freight accruals.

Act as escalation point for communication with suppliers, 3PL, Finance, Sales, Warehouse and Manufacturing.

Work with transportation companies as required to resolve shipping and receiving issues.

Communicate internally and externally regarding transportation requirements.

Interface with service providers to ensure the facilities receive exceptional service from transportation service providers.

Maintain excellent relationships with Sales, Operations and Freight Vendors by accurately interpreting contracts, tariffs and rates and by providing accurate, clear and concise information in a timely manner.

Work with Sales, Operations and Vendors to ensure the correct freight cost is quoted, entered into the Black Box system, invoiced to the customer, and paid on the invoice. Ensure compliance with all Customs requirements and programs.

Evaluate existing freight rates and proposed changes in rates and recommend changes in freight carriers, rates and discount structures.

Create efficient processes to collect, distribute, and store freight quote information for future order execution and invoice payment.

Create routing guides and shipping instructions for inbound and outbound shipments (domestic and international). Contact vendors to ensure compliance.

Coordinate with the Distribution Center on packaging requirements and create processes for order placement and inventory tracking.

Manage freight claim submission and follow‑up by working across department lines and with customers. Create processes to avoid future claims.

Process customer requests for industry compliance. Work with suppliers and Product Engineering to ensure that all necessary documents are received and customer requests are fulfilled in a timely manner.

Other duties as assigned.

• Thorough knowledge of international and domestic transportation processes.
• Pricing/quoting experience for all modes (air, ocean, rail, ground, FTL, LTL).
• Solid knowledge of domestic and international geography including countries and major cities.
• Ability to read, analyze, and interpret general industry documentation/communications.
• Experience working with ocean carriers & co‑loaders on global rate negotiations.
• Experience reviewing and negotiating transportation contracts.
• Evidence of process improvement implementation.
• Proficiency with AX (or similar ERP system) and Microsoft Office applications.
• Strong analytical and problem‑solving skills.
• Ability to interpret tariffs and contracts.
• Ability to recommend and implement process improvements.
• Strong organizational skills.
• Ability to multi‑task and prioritize within many different projects.
• Strong reporting skills.
• Excel in time management.

• Required:
  
  Bachelor’s degree or equivalent.
• 5 years of experience in a similar role.

None

Black Box is a leading technology solutions provider. Our mission is to accelerate our customers’ business by valuing relationships with our team members, clients and stakeholders. Through our values—innovation, ownership, transparency, respect and open‑mindedness—we deliver high‑value products and services through our global presence and 2,500+ team members in 24 countries and growing.

Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, genetic information or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.

• Mid‑Senior level

• Full‑time

• Management and Manufacturing

• IT Services and IT Consulting

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