Business Partner, People Operations - Peaksware

Business Partner, People Operations - Peaksware

Join to apply for the Business Partner, People Operations - Peaksware role at Peaksware Holdings, LLC

We are musicians, athletes, coaches and teachers who truly believe in our mission to help people achieve their best. Our software platforms connect performers, instructors and creators enabling them to publish, teach and train using the principles of deliberate practice. You may know us as Training Peaks, Make Music, Train Heroic and Alfred Music, all under the Peaksware umbrella. Training Peaks develops software for coaches and athletes to track, analyze and plan endurance training.

Train Heroic develops software solutions for the strength and conditioning needs of coaches and athletes. Make Music develops software to transform how music is composed, taught, learned and performed. Alfred Music creates and publishes educational music to help teachers, students, professionals and hobbyists experience the joy of making music.

We would love to have you join our ever‑growing team! All applicants will receive equal consideration for employment regardless of gender, race, national origin, age, sexual orientation, gender identity, physical disability, religion, or length of time spent unemployed.

As People Operations Business Partner, you are responsible for aligning business objectives with employees and leadership. The ideal candidate understands that forming partnerships and relationships of trust between the business and People Operations is of the utmost importance. You are a professional communicator who understands the changing landscape of HR policy and can be counted on for timely assistance. You understand that time is of the essence and act with a sense of urgency.

While this role has no direct supervisory responsibilities, the ideal candidate will have experience coaching or mentoring and a strong desire to leverage that experience in their work. You are a continuous learner with a hunger for knowledge. You approach challenges as opportunities to improve. You value team members' input from all levels and you actively seek ways to support your colleagues.

You will sit directly with the People Operations team, work in close collaboration with employees and leadership across the organization and report to the Director, People Operations.

• Define and implement a cadence of meetings with key stakeholders to proactively discuss and address concerns
• Provide day‑to‑day performance management guidance such as coaching, counseling, career development, disciplinary action, etc.
• Manage and resolve employee relations issues. Conduct effective, thorough, and objective investigations as needed
• Work closely with leadership and employees to improve work relations, build morale, and increase productivity and retention
• Identify opportunities and help customize programs to fit the organization’s needs
• Identify training needs, both at team and individual levels, and make recommendations for resolution. Participate in the evaluation and monitoring of training programs to ensure success. Follow up to ensure training objectives are met and implemented into practice
• Understand and provide guidance on workforce planning, succession planning, and restructures. Partner closely with the business to understand their unique strategy and needs.
• Stay abreast of current and future legal requirements. Understand how those requirements relate to and impact the day‑to‑day management of employees. Reduce legal risks and ensure compliance; partner with legal as needed/required
• Facilitate voluntary and involuntary termination meetings
• Demonstrate Peaksware values and serve as a role model for others in the organization
• Support the following activities while leveraging Peaksware provided tools and strategies:
• Performance Management
• Compensation
• Benefits
• Rewards and Recognition
• Career path coaching and succession planning for high performers
• Diversity, Equity, and Inclusion Initiatives

• Prior experience working as a Business Partner, Manager of HR, or similar
• Demonstrated understanding of best practice HR concepts, with an ability to…