Service Contract Manager

Service Contract Manager page is loaded## Service Contract Manager locations:
Louisville, CO (Design Mech HQ) time type:
Full time posted on:
Posted Todayjob requisition :
JR104605
** We are Design Mechanical, Inc. a Comfort Systems USA company
** In Colorado, we have two locations – Louisville, our corporate headquarters, and Gypsum with a combined 350 employees. Locally, we are a small family environment, and nationally, as part of Comfort Systems USA, we are one the largest Mechanical Contractors with excellent benefits packages, competitive pay structures, career progression, and more.
** Position:
** Service Contract Manager  
** Department:
** Service
*
* Reports to:

** VP of Service
** Compensation:** $75,000.00 - $
** FLSA Status:
** Exempt (Not eligible for OT)  
*
* Location:

** Remote
* * Benefits Included:
** Comprehensive Medical, Dental, Vision, FSA/HSA, Matching 401K, Long Term Disability, Short Term Disability, Company Paid Life & Voluntary Spouse & Child Insurance, AD&D, Employee Assistance Program, PTO, Paid Holidays, voluntary additional insurances/benefits, and other great perks.
** OVERVIEW:
** The
** Service Contract Manager
** ensures the
** Quality
* * of the service agreements we provide and the realization of our
** Profitability
* * goals as it specifically relates to all aspects of the contractual service business.

The
** Service Contract Manager
** sets up and manages contract data and related information including but not limited to tasking checklists, planned maintenance, material procurement, agreement renewal, customer relations, agreement termination, and contract information support. They also ensure adherence to company processes and guidelines. Provide Sales support for contract needs. Operates as contract information liaison for service sales team as well as all other departments in the company.

Completes all assigned tasks per established processes and guidelines. The ideal candidate will possess a strong work ethic, ability to work in a fast-paced environment, willingness to learn, be a team player, and the ability to lead.
*
* Duties and Responsibilities:

****- Technical**:
* For new contracts, the
** Service Contract Manager
** creates electronic agreement folders, creates Preventative Maintenance worksheets, oversees materials orders with suppliers and creates COINS equipment files with associated hours
* For contract renewals/updates, the
** Service Contract Manager
** updates agreement folders, updates PM worksheet, updates materials order with supplier and updates COINS equipment file with associated updated hours per company policy and process.
* For contract cancellations, the Service Contract Manager digitizes and shreds agreement folders, removes PM worksheets, oversees cancellation of materials orders with suppliers and notifies Accounting
* Generate PMs batch for the next month. Oversees that the next month’s PMs list is sent to supplier to get materials on order
* Review requested changes in material for planned maintenance work orders and updated maintenance agreement files accordingly.**- Financial:
*** Generates Contract Status Reports as needed for various department employees
* Gathers analytical data and participates in renewal/escalation process
* Tracks contract renewal rate**- Sales and M
**** arketing:
*** Assists the Sales team with planned agreements, project proposals and RFP/Bid preparations
* Assists the Service department with supporting documentation, customer information, verbiage for contracts, etc.
* Assists with customer relations by handling customer requests (i.e. copies of contracts, service reports, etc.)
* Tracking and following of Internal Lead Forms
** Requirements:****- Technical:
*** 10+ years relevant Office/Administrative experience required (HVAC preferred)
* Proficient in Microsoft Suite (Word, Excel, etc.)
* Ability to create or modify digital PDFs using Adobe Acrobat or Bluebeam Revu Extreme.
* Strong work ethic
* Strong attention to detail
* Strong communication skills
* Ability to think strategically and streamline processes**- Financial:
*** Understand contract profitability reporting**- Sales & Marketing:
*** Ability to communicate with customers promptly and professionally
* Strong organization and time management skills
* Strong written and communication skills
* Leadership skills when managing others
* Collaborate with other DMI departments

Design Mechanical, Inc. is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage, and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.

All your information will be kept confidential…