Customer Relations Sales Specialist

ePac Flexible Packaging has locations across the United States, Canada, Europe, Africa, Southeast Asia, and Australia. Built on breakthrough digital printing, ePac is at the crossroads of advanced technology and manufacturing. ePac’s mission is to provide consumer packaged goods companies with the ability to compete with large brands with great packaging. Our customers are predominantly small and medium-sized CPGs, many focused on creating natural and innovative products for their consumers.

Since opening our first manufacturing facility in 2016, our mission has been clear – to help small brands obtain big brand presence, give back to the communities we serve and contribute to the creation of a more sustainable, circular economy.

• 3 Medical Options
• Dental
• Vision
• Employer paid short and long term disability
• 401(k) with employer match
• 120 hours paid time off
• 10 paid holidays
• Potential for company bonus
• and more!

The Customer Relations Specialist manages customer jobs from order approval to finished product, including all front office and production aspects. This position is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.

• Assists in estimating for customers
• Creates and approves job tickets for the shop floor
• Manages troubleshooting of emergency orders for customers
• Enter customer orders in ERP system (Microsoft Print Vis)
• Utilize Salesforce to manage communications with sales team, customers, and management
• Follow up on all customer transactions and timelines
• Provide timely and accurate information to incoming customer order status and product knowledge requests
• Process customer orders/changes/returns according to established department policies and procedures
• Provide timely feedback to internal team members regarding service failures or customer concerns
• Partner with the sales team to meet and exceed customer service expectations

• Most of the time in a professional office setting with some regular time on the production floor
• Could be around moving mechanical parts and vibration while performing duties
• Encourages cross‑trained workforce; this role will have the ability to learn and train on operational functions throughout the company for career advancements

This job description is not intended to be all inclusive, and employees will also perform other reasonable related business duties as assigned by management.

ePac is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EEO Poster