Patient Advocate

POSITION OVERVIEW

The Patient Advocate is responsible for ensuring the clinic meets the required standards for success, including HIPAA, OSHA, compliance rules, and regulations against fraud and abuse. Assignments are made in terms of broad goals and objectives, and the incumbent must apply considerable decision-making and independent judgment in daily activities.

• Eligibility check
• Fixing charts/mistakes
• Phreesia appointment validations; cancellations/reschedules
• Pre-registration
• Recognize, greet and register patients in a polite, prompt and helpful manner
• Provider Flow
• Answer all phone calls and voice messages in a pleasant manner and handle patient needs expeditiously
• Verify current informational statuses and collect insurance information, demographic information, and signatures as needed

• Minimum of two years’ experience in a healthcare setting
• Knowledge of medical office procedures
• Knowledge of computer systems and applications
• Knowledge of grammar, spelling, and punctuation
• Skills in operating business office machines
• Skills in answering the telephone in a professional manner
• Ability to read, understand, and follow oral and written instructions
• Ability to establish and maintain working relationships with patients, employees, and the public

• Medical, dental, and vision insurance
• Generous PTO package and paid holidays
• Company-paid life insurance and long-term disability insurance
• Ability to purchase accident insurance, short and long-term disability insurance
• Opportunities for internal training and development
• Retirement plan eligibility after one month of service with eligibility in company profit sharing
• Most positions offer Monday – Friday work schedules

• Typical business office environment
• Possibility of local travel
• Constant viewing of computer monitor, mousing and typing
• Frequent standing, walking, and sitting
• Frequent stooping, lifting, carrying, and pushing/pulling 10 pounds or more
• Occasionally lift and/or move up to 50 pounds
• Specific vision abilities required: close vision, color vision, peripheral vision, and ability to adjust focus
• Hours of business:
  Monday – Friday from 8:00 a.m. to 5:00 p.m.; must be able to work early, late, and long hours as needed to meet essential functions of the job

Entry level

Full-time

Health Care Provider

Medical Practices

Location:

Denver, CO | Salary: $58,000.00 – $75,000.00