Patient Inquiry Specialist – Medical Billing

Patient Inquiry Specialist – Medical Billing

Join to apply for the Patient Inquiry Specialist – Medical Billing role at Biodesix, Inc.

Biodesix is a leading diagnostic solutions company, driven to improve clinical care and outcomes for patients. Biodesix Diagnostic Tests support clinical decisions to expedite personalized care and improve outcomes for patients with lung disease. Biodesix Development Services enable the world’s leading biopharmaceutical, life sciences, and research institutions with scientific, technological, and operational capabilities that fuel the development of diagnostic tests, tools, and therapeutics.

Our Mission:
Transform patient care and improve outcomes through personalized diagnostics that are timely, accessible, and address immediate clinical needs.

Our Vision: A world where patient diseases are conquered with the guidance of personalized diagnostics.

For more information, please visit

The Patient Inquiry Specialist is a billing system and process expert with a competent overview of the Biodesix tests, organization, and billing policies aligned with processes. This team member serves as the initial point of contact within Biodesix for most stakeholders desiring additional information about their Biodesix tests, billing, and financial aid programs and processes, and is comfortable guiding stakeholders through expectation setting for their claims experience with Biodesix, from Test Order through billing.

The Patient Support Specialist will be able to navigate all applicable Biodesix computer and phone/CRM systems to provide timely and accurate responses to predominantly patient questions.

Louisville, CO - Hybrid (3 days on-site | 2 days remote)

• Answer incoming stakeholder phone calls, e-mails and other customer contacts within Biodesix.
• Deliberately pursue accurate and timely first touch resolution to patient enquiries on billing.
• Collaboratively review non-clinical stakeholder questions on Biodesix testing with Billing Specialists as subject matter experts.
• Delegate incoming calls that require escalation to an appropriate team member or team following QMS policies and procedures.
• Timely and accurately communicate and execute on the Biodesix Financial Assistance program process.
• Work with patients selected for FPP audit to collect the appropriate data, provide it to audit reviewer, and communicate audit results to patient.
• Work with patient interaction team to resolve patient interactions and escalated complaints related to the billing process.
• Refer actionable claims requests to the appropriate Billing team members on behalf of the customer.
• Review and generate patient statements.
• Guide payment processes and support payment acceptance directly.

• Superior understanding of the Biodesix medical billing process, billing systems, and U.S. medical insurance.
• Working proficiency with Microsoft Excel and associated MS Office programs.
• Calm and compassionate phone demeanor, able to diffuse situations and escalating appropriately.
• Detail-oriented and attentive to good documentation practices (GDP).
• Ability to multi-task and balance competing demands in a hectic environment and call volume periods.
• Act with urgency to meet department SLAs and deliver excellent customer experience.
• 2‑5 years operational experience in medical billing and systems.
• 2‑5 years phone‑based customer service experience (preferred).
• Experience with Quadax billing software and/or Salesforce software (a plus).

• Compensation rate of $23.03 per hour.
• Discretionary Bonus opportunity.
• Comprehensive health coverage:
  Medical, Dental, and Vision.
• Insurance:
  Short/Long Term Disability and Life Insurance.
• Financial benefits:
  
  401(k), Flex Spending Account.
• 120 hours of annual vacation.
• 72 hours of paid sick time off.
• 11 paid holidays + 3 floating holidays.
• Employee Assistance Program.
• Voluntary Benefits.
• Employee recognition program.

Mid-Senior level

Part-time

Health Care Provider

Hospitals and Health Care

Biodesix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.