Medical Receptionist; Part-time Louisville

Medical Receptionist (Part-time) – Boulder Medical Center (Louisville, CO)

Join to apply for the Medical Receptionist (Part-time) role at Boulder Medical Center.

Be the Smile That Makes a Difference!

Are you passionate about helping others and creating a warm, welcoming environment? Whether you have experience as a medical receptionist or are just starting your career, we’re looking for friendly, organized individuals who take pride in delivering outstanding customer service.

As the first person our patients see or speak to, you’ll play a key role in creating a positive, reassuring experience from the very first interaction - in person or over the phone. If you bring compassion, professionalism, and a positive attitude to every conversation, we want to meet you!

Boulder Medical Center (BMC) is a local, independent, and physician‑owned medical group with over 20 primary and specialty care departments, 90 providers, and 325+ clinical and support professionals. Since our founding by 10 physicians in 1949, we have grown and evolved to meet the needs of Boulder County and beyond. We currently have clinics located in Boulder (2 locations), Louisville, Longmont, and Erie.

BMC is seeking a customer service‑oriented candidate to join our collaborative Medical Receptionist team, often referred to as the Patient Access Associate team. This role is ideal for individuals who are friendly, organized, and passionate about creating a positive first impression for patients. Whether you’re experienced or new to healthcare, we provide structured onboarding and training to help you succeed.

We offer benefit‑eligible full‑time positions (26‑40 hours/week), Monday through Friday and a rotating Saturday, based at our BMC Louisville location (80 Health Park Dr., Suite 100, Louisville, CO 80027).

• Allergy
• Endocrinology and Diabetes
• Family Medicine
• General Surgery
• Obstetrics and Gynecology
• Orthopedics
• Otolaryngology – ENT
• Pediatrics
• Pediatric Orthopedics
• Physiatry
• Podiatry
• Urology

• Full‑time employees are eligible for medical/dental/vision, flexible spending, and company‑paid life insurance as well as several voluntary benefit options, RTD Eco Pass, 401(k), Paid Time Off (PTO) and six (6) paid holidays annually.
• Day shift schedules.
• Experience working with both primary care and specialty care clinics.

• Answer the telephone promptly, evaluating patient needs to determine appointment type.
• Summarize appointment details prior to ending the phone call.
• Manage all phone functionalities such as transfers, placing callers on hold, forwarding phone to after‑hours message system, etc.
• Accurately record patient name, numbers and demographic information using correct spelling and punctuation.
• Schedule / reschedule / cancel appointments according to provider preference and scheduling protocol.
• Navigate and operate Electronic Medical Records system, arrive patient for appointments and input relevant information as needed.

• Use good judgment, professionalism and discretion when screening telephone calls, answering inquiries and relaying appropriate information.
• Work under pressure and maintain phone etiquette using tact and diplomacy.
• Have excellent customer service and communication skills.
• Strong computer and data‑entry skills.
• Possess strong grammar and spelling ability as well as the ability to read, write and understand the English language.
• Maintain neat, well‑groomed appearance and courteous manner.
• Knowledge of medical terminology and HIPAA compliance is preferred.

• High school diploma or equivalent.
• Associate's Degree or some college coursework in Business or Healthcare Administration is preferred.

• One (1) year of previous work experience (retail, hospitality, administrative, restaurant, etc.) involving public contact required; heavy phone experience preferred.
• Previous experience as a medically trained professional (CNA, EMT, Patient Care Technician, etc.) is a plus, but not required.
• Previous experience with patient scheduling in a hospital or clinic setting is preferred.
• Bi‑lingual ability (Spanish) is a plus.

• $17.19 – $22.92/hour (full pay range is $17.19 – $25.79).

• Boulder, CO

Keyword:
Medical Administrative Assistant, Secretary, Receptionist, Medical, scheduler, patient intake, patient coordinator, front desk, patient access, patient service specialist, patient scheduler.

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