Residence Inn Boulder Broomfield - Front Desk Agent

Residence Inn Boulder Broomfield - Front Desk Agent Address 845 Coal Creek Circle, Louisville, CO, 80027 Compensation $18.00 - $19.00/hour

Job Description

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well‑oiled machine.

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem‑Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check‑ins, and check‑outs.
• Financial
  
  Skills:
  
  Work with and understand financial information, performing basic arithmetic functions as needed.

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full‑time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay
  ! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Taking extended‑stay travel to the next level, Residence Inn Boulder Louisville offers stylish, spacious and pet‑friendly suites that are 50% larger than rooms at other hotels in Louisville, Colorado. Nestled in the foothills of Rocky Mountain National Park, we are situated off Highway 36, just 15 minutes from Downtown Boulder. Guests can stay connected and energized with free, upgraded Wi‑Fi and a complimentary daily breakfast buffet with popular morning favorites.

During downtime, we invite our guests to mingle with good company at our Residence Inn Mix on select nights (Mon‑Wed), hit the state‑of‑the‑art gym or Sport Court, or wind down with a dip in the indoor swimming pool. Visitors can even relax on our patio with a fire pit or host their own BBQ on our grill. With a convenient location near CU Boulder, Pearl Street Mall and more, it’s easy for guests to enjoy the Boulder and Denver areas.