Onboarding Project Manager

About Alchemer

Founded in 2006, Alchemer is a powerful survey and data insights platform that empowers business professionals to make informed decisions. As a SaaS application software, it offers user-friendly data collection tools for understanding customers, markets, and employees in real time and communicating this information across an organization. It provides data insights in over 205 countries, with 50K new surveys created and 5M responses collected every week.

Alchemer has tremendous opportunity to continue this growth, based on current market size and the potential for more sophisticated product positioning and a robust sales and marketing engine. Details on Alchemer’s products and services can be found on our website ().

Be Curious
We ask questions, seek to understand others, and stay curious about the problems we solve. Curiosity fuels creativity and innovation - and helps us build better solutions.

Customer First
We put people at the center of what we do - listening with care, acting with empathy, and going the extra mile to support those we serve. Customer First means understanding the needs of anyone we impact – whether that’s a customer, a coworker, or an end user – and doing right by them.

Own the Outcome
We take initiative and do what it takes to deliver results. With resourcefulness and resolve, we overcome obstacles, follow through on our commitments, and hold ourselves accountable – because each of us is empowered to make an impact.

The Onboarding Project Manager plays a pivotal role in driving the successful onboarding, implementation, and adoption of both enterprise accounts and Local Pages products. This role bridges the gap between Sales, Product, and Customer Success—ensuring a seamless transition from post‑sale to go‑live while creating exceptional client experiences and lasting partnerships. Acting as the client’s strategic guide, the Onboarding Project Manager combines project management, technical knowledge, and a consultative approach to help clients achieve measurable business outcomes.

This person will lead implementations, manage multiple stakeholders, and support continuous improvement initiatives related to both enterprise onboarding and Local Pages managed services.

• Serve as the primary point of contact for enterprise and Local Pages onboarding projects, managing all phases from kickoff to successful launch.
• Lead onboarding kickoff meetings to define client goals, success metrics, and clear project timelines aligned with their business objectives.
• Collaborate cross‑functionally with Sales, Customer Success, Product, Support, and Engineering teams to ensure all client and technical requirements are met.
• Provide platform configuration, training, and strategic guidance to ensure clients are confident in using all platform features, including Local Pages functionality.
• Monitor and manage project progress through tools such as Salesforce and Gainsight ensuring proactive communication and documentation across all stakeholders.
• Identify, address, and elevate project blockers that may impact delivery, ensuring quick resolution and client satisfaction.
• Create detailed scope‑of‑work (SOW) documents for Local Pages builds and enhancements, ensuring technical alignment and resource accuracy.
• Support Customer Success by maintaining the overall health and performance of clients’ Local Pages environments.
• Partner with Sales to review late‑stage deals containing Local Pages components, confirming requirements and feasibility before onboarding.

• 4 years of Project Management experience or equivalent
• Proficiency in project management tools such as Salesforce, Gainsight, Asana, or
• Excellent presentation, documentation, and stakeholder communication skills.
• Ability to manage multiple high‑visibility projects simultaneously with precision
• Experience in overseeing website development or similar projects
• Strong understanding of SEO principles, website performance, and digital content structure
• 2 years of experience working in a SaaS‑based company
• 4 years of Client Relation Experience

Compensation…