Manager, Managed Services

Overview

The Manager of Managed Services is responsible for leading a team and/or program within the Managed Services function to deliver operational excellence, customer satisfaction, and scalable growth ensuring superior service delivery to both internal and external customers. This leadership role has direct accountability for managing resources, aligning tactical execution with functional strategy, and ensuring consistent service delivery that meets both customer and organizational objectives.

The Manager provides strategic oversight and owns team performance, leveraging data, process improvements, and customer insights to drive innovation and operational results.

This role requires demonstrated leadership in people management, accountability for budget and resource allocation, and the ability to influence outcomes across functional areas. The Manager is a key contributor to driving adoption of GHX offerings and ensuring customers realize value through managed services. Effective time management, attention to detail, and a strong work ethic are essential to success in this role.

• Collaborate with customers to increase understanding and utilization of the Managed Services offering.
• Oversee execution of managed services delivery, ensuring quality metrics, timelines, and customer expectations are consistently met.
• Partner cross-functionally to anticipate risks, implement mitigation plans, and communicate impacts across teams and leadership.
• Translate functional strategies into tactical objectives for the team, ensuring alignment with organizational goals.
• Oversee onboarding and implementation of new customers into managed services, ensuring seamless adoption and integration.
• Demonstrate effective time management of projects and meetings while adhering to deadlines.
• Build, mentor, and retain a high-performing team, providing career development opportunities and succession planning.
• Provide leadership in problem resolution, ensuring complex issues are escalated appropriately and resolved effectively.
• High-level oversight of customer activity and account health to increase adoption of GHX’s recommended practices.
• Manage resource allocation, staffing, and budget within established functional constraints.
• Identify opportunities for operational improvements, scalability, and cost savings; lead initiatives that enhance efficiency and service quality.
• Independently identify and execute performance action plans to increase engagement of the customer.
• Own team and program performance, holding direct reports accountable for results and providing regular coaching and development.
• Travel may be required (up to 40%).

• Advanced proficiency in Microsoft Office applications, especially Excel; strong skills in PowerPoint and Word.
• Strong analytical, critical thinking, and decision-making abilities.
• Demonstrated ability to manage teams, budgets, and resources effectively.
• Ability to lead and influence across functions, driving collaboration and alignment.
• Strong customer relationship management and problem-solving skills.
• Excellent verbal and written communication skills, including the ability to present to executive leadership and customers.
• Salesforce knowledge or comparable CRM experience preferred.
• Ability to proactively identify risks, issues, and opportunities, and drive to resolution.
• Proven project management skills with the ability to manage multiple priorities and meet deadlines.
• Proven ability to identify and solve problems and increase efficiency and product value.
• Experience with process documentation, training, and change management.
• Ability to lead and influence across functions, driving collaboration and alignment.

• Bachelor’s degree or 4 years of healthcare and/or supply chain experience
• Minimum of 2 years' experience leading and developing high performing teams. Inclusive of performance reviews, leadership development, staffing, etc.
• Demonstrated experience managing budgets, staffing, and operational delivery.
• Familiarity with GHX products or comparable healthcare technology/services preferred.
• A strong commitment to customer satisfaction, with the…