Office and Case Manager Liaison

Kulima Care Family Services is a faith‑based, non‑profit agency dedicated to providing therapeutic foster care, adoption, mentoring, and counseling services to support children and families. The agency’s mission‑driven approach and community partnerships make it a valued resource for foster families in Kentucky.

The Office & Case Manager Liaison serves as the central support and communication link between Kulima’s administrative office, case managers, foster parents, partnering agencies and external providers. The role ensures smooth daily operations, accurate documentation, and timely coordination of services, supporting the delivery of high‑quality care.

• Provide front‑office support: answer phones, greet visitors, respond to inquiries and route communication to appropriate staff.
• Maintain organized filing systems (digital and physical) for all case records and agency forms.
• Assist with scheduling appointments, staff meetings, team meetings and home visits.
• Track deadlines for reports, compliance documentation and paperwork required from case managers and foster parents.
• Prepare copies, packets and documents for meetings, client intakes and agency trainings.
• Maintain office equipment, supplies and inventory.

• Serve as communication bridge between case managers, foster homes, the state Cabinet, clinicians, schools and community partners.
• Assist case managers by gathering needed documentation, confirming appointments and following up on client needs.
• Ensure case files meet agency, state and regulatory standards.
• Support coordination of placements, respite care, transportation scheduling and intake processes.
• Document communication, incidents, updates and follow‑ups in the agency system.
• Communicate reminders to foster parents regarding appointments, home visits, required trainings and due dates.
• Assist with onboarding and orientation for new foster parents and support their understanding of agency expectations.

• High school diploma required; associate or bachelor’s degree in social services, administration or a related field preferred.
• Experience in child welfare, foster care, social services or office management strongly preferred.
• Strong written and verbal communication skills.
• Excellent organizational and time‑management abilities.
• Ability to maintain confidentiality at all times.
• Comfortable working in a fast‑paced, emotionally sensitive environment.
• Competence in scheduling, documentation and basic computer applications (Microsoft Office, email, digital filing).
• Compassionate, professional and able to communicate with diverse families and professionals.

• Monday–Friday
• Occasional after‑hours on‑call support as needed

Seniority Level: Entry level

Employment Type:

Full‑time
Job Function:
Administrative
Industry: Individual and Family Services