Client Service Associate

Job Summary

Raymond James is seeking a dynamic Registered Client Service Associate who is motivated, detail-oriented and a creative problem solver to join our growing team. This essential role helps to provide high quality/high touch critical administrative support to Financial Advisors, their prospective and existing clients and other branch staff team members. The ideal candidate will have effective communication skills across multiple platforms (phone, email, in‑person, virtual), as well as the ability to organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast‑paced, task‑oriented work environment.

• Service a high volume of daily interactions, including basic inquiries and scheduling of meetings, with prospective and existing clients on the phone, in‑person, virtually and through mailings.
• Work both independently and within a dynamic team environment to provide crucial support to the financial advisors and branch office.
• Process client financial transactions and financial advisor and branch office expenses and expense reports with a high level of organization and accuracy.
• Open new client accounts and research client and security information using internal databases and other technologies.
• Ensure client paperwork and documentation is accurate and correct prior to submission and processing, and follow up to ensure accurate completion.
• Prepare letters, forms and reports to assist with servicing existing clients and prospecting for new clients.
• Prepare various business summary reports and client‑specific reporting as needed for review by the financial advisor.
• Create and maintain records and files utilizing Client Relationship Management (CRM) software.
• Assist Financial Advisors with marketing efforts, including seminars and other client‑facing events.
• May enter orders at the direction of the Financial Advisor.
• Actively engage in available training/cross‑training and professional development opportunities to remain current on firm and industry policies and procedures.
• Perform other duties and responsibilities as assigned.

• Knowledge of company’s working structure, policies, mission, and strategies.
• General office practices, procedures, and methods.
• Investment concepts, practices and procedures used in the securities industry.
• Financial markets, products and industry regulations.
• Client Relationship Management (CRM) software or similar contact management software.
• Excel – creating spreadsheets as needed and for ongoing reporting.
• Effective communication across multiple platforms (in‑person, virtual, phone, mail).
• Operate standard office equipment and required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.
• Analyze and research account information.
• Organize, manage, and track multiple tasks with frequently changing priorities and deadlines.
• Identify time‑sensitive items and assess competing priorities.
• Take initiative and proactively follow up to ensure completion and resolve errors or concerns.
• Handle stressful situations and provide high level of customer service in a calm and professional manner.
• Analyze problems and establish solutions in a fast‑paced environment.
• Use mathematics sufficient to process account and transaction information.
• Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels, in person and virtually.
• Work independently and as part of a cohesive team.
• Provide high level of customer service.

• High School Diploma or equivalent required.
• One or more years of securities industry or related work experience preferred, or an equivalent combination of experience, education, and training as approved by Human Resources.

Work Experience – General Experience 0 to 3 months.

Travel – Less than 25%.

Workstyle – Resident.

• Grow professionally and inspire others to do the same.
• Work with and through others to achieve desired outcomes.
• Make prompt, pragmatic choices and act with the client in mind.
• Take ownership and hold oneself and others accountable for delivering results that matter.
• Contribute to the continuous evolution of the firm.

At Raymond James, our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client‑first, integrity, independence and a conservative, long‑term view. The Company is an equal‑opportunity employer and makes all employment decisions on the basis of merit and business needs.