Information Process Technician

The purpose of this position is to greet the public, answer questions and direct callers or visitors to sources of assistance. Enter and verify data, create reports, create, maintains and updates computer based records This class works under general supervision, independently developing work methods and sequences.

The essential functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary.

• Answers phone calls, provides information, takes messages, and routes calls.
• Enters, codes, stores, edits and retrieves database records and files.
• Composes letters and memos and types or word processes letters, memorandums, reports or other documents.
• Sorts and distributes mail.
• Develops procedures for translating information into accurate formats and fields.
• Creates and prepares lists for tracking targeted data.
• Prepares and maintains various logs, records and reports.
• Receives cash, check or credit card payments.
• Verifies database records.
• Reviews data entered into the database for accuracy and completeness and corrects errors.
• Assists sworn personnel with locating, transferring and merging data.
• Performs related work as assigned.

• High School Graduation or GED equivalent.
• Eighteen (18) months of clerical experience, nine of which must have been in computerized record- keeping procedures.

-OR-

• An equivalent combination of education, training and experience may be substituted.

• Must be of good moral character, with no criminal or felony record inconsistent with the provisions of this paragraph. Unacceptable will be persons who have been convicted of a felony, or who have any criminal action pending against them.
• An applicant may be disqualified for multiple misdemeanors, an unacceptable criminal record, or multiple traffic violations.
• Must submit to a pre-employment drug screening.
• Must submit to a pre-employment polygraph test.
• Must submit to fingerprinting for criminal history check.
• Applicants who have illegally bought or used marijuana, including medicinal cannabis, within six months of application will be disqualified.
• Applicants who have illegally sold marijuana, including medicinal cannabis, within one year of application will be disqualified.
• Applicants who have illegally bought, sold, or used any controlled substance or narcotic drug, other than marijuana, without a prescription within six years of application will be disqualified.

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

• Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

• None.

Louisville Metro Government is an Equal Opportunity Employer. ADA requires the Louisville Metro Government to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

May be required to work nights, weekends, holidays and emergencies (man-made or natural) to meet the business needs of Louisville Metro Government.

This job description is not designed to cover or contain a comprehensive listing of essential functions and responsibilities that are required of an employee for this job. Other duties, responsibilities, and…