Program Manager

Restaurant Supply Chain Solutions, LLC, a Yum! Brands Co-op is currently seeking a Program Manager to join the Development and Equipment Solutions (DES) team.

The Program Manager is a key member of the DES team and reports directly to the Director, Aftermarket Innovation. The role drives commercial strategies that enhance Aftermarket member programs and deliver measurable cost savings to franchisee profit‑and‑loss statements. It identifies and executes opportunities that strengthen the value of aftermarket offerings, improve restaurant margins, and create long‑term competitive advantage for members.

Operating across all YUM! Brands concepts—including KFC, Pizza Hut, Taco Bell, The Habit Burger Grill—and additional members such as A&W, the Program Manager supports a network of more than 18,000 restaurants and 1,000 franchisees. The role collaborates extensively with RSCS leadership, Yum! Brands stakeholders, and franchisee partners to ensure alignment, adoption, and impact of growth initiatives.

Hybrid schedule: 3 days in the office and 2 days remote. Excellent benefits include time off, medical, dental, vision, retirement, free lunch on Wednesday, and more.

• Develop and Execute Commercial Growth Strategies – Identify and implement innovative solutions that reduce costs in the middle of the P&L, optimize total cost of ownership, and improve restaurant profitability for franchise members.
• Enhance and Optimize Member Programs – Lead improvements in program design, sourcing, and service models to increase efficiency, scalability, and value creation for the network.
• Lead Complex Contract Management and Negotiations – Oversee development, negotiation, and management of complex supplier and program contracts to secure competitive terms and deliver maximum value to franchise members.
• Analyze Data and Market Insights – Leverage performance data, member feedback, and market trends to uncover opportunities for savings, program enhancements, and new growth initiatives.
• Manage and Develop Growth Analyst – Provide leadership, direction, and coaching to the Aftermarket Growth Analyst, ensuring high‑quality insights, professional growth, and alignment with aftermarket growth objectives.
• Develop Marketing and Communication Strategies – Create and execute targeted marketing and communication plans to drive member awareness, understanding, and adoption of aftermarket programs and cost‑saving initiatives.
• Integrate Solutions into Digital Platforms – Collaborate with digital teams to embed cost‑saving programs into portals, e‑commerce, and asset management tools for seamless adoption and engagement.
• Measure and Communicate Financial Impact – Establish clear KPIs to track savings, program adoption, and profitability improvements, providing regular reporting to leadership and stakeholders.
• Collaborate Across Stakeholders – Partner closely with the Director of Aftermarket Innovation, RSCS teams, Yum! Brands, and franchisee groups to align strategies and ensure successful execution.
• Support Continuous Improvement and Innovation – Contribute to system and process enhancements that strengthen member experience and drive long‑term aftermarket growth.
• Champion a Member‑Centric Approach – Advocate for member needs and ensure commercial initiatives are aligned with improving satisfaction, value, and engagement across the network.
• Program Adoption and Engagement Focus – Proactively engage franchisees to drive participation in opt‑in programs, ensuring initiatives are well‑designed, widely adopted, and valued by the franchise network.

• Bachelor’s degree in Business, Supply Chain, Finance, Marketing, or a related field required (MBA preferred).
• 2 to 5 years of experience in commercial strategy, category management, or after‑market services, preferably within multi‑unit or franchise systems.
• Proven ability to deliver cost savings and margin improvements through program design, sourcing strategies, and operational efficiencies.
• Experience in complex contract management and negotiations with suppliers and service providers.
• Track record of collaborating across…