Service Operations Manager - Va

SERVICE OPERATIONS MANAGER - VA

Location:

Virginia / West Virginia / Kentucky Region

Canteen North America

Salary: $55,000 - $65,000 per year. Other Compensation:
Yearly Bonus Opportunity

Canteen Vending, a leader in vending, micro‑market, and office coffee solutions, is seeking a Service Operations Manager to oversee the coordination and completion of service calls across multiple branches in Virginia, West Virginia, and Kentucky. This role is ideal for someone who thrives in a fast‑paced environment, can manage multiple priorities, and enjoys working with both people and technology. You’ll play a central role in keeping our equipment up and running, ensuring our clients experience the dependable, high‑quality service Canteen is known for.

• Oversee the scheduling and dispatching of service calls for vending machines, micro‑markets, and office coffee equipment.
• Coordinate daily technician assignments and routes across multiple branches to maximize efficiency.
• Monitor and ensure timely completion of all service work orders.
• Communicate regularly with customers to provide updates, resolve issues, and ensure satisfaction.
• Collaborate closely with branch and regional leadership to maintain smooth, consistent operations.
• Track performance metrics and analyze service data to improve response times and technician productivity.
• Utilize service management systems and scheduling software to manage daily workflows.
• Support a culture of accountability, customer focus, and continuous improvement within the service team.

• Prior experience in service operations, scheduling, or dispatch management—ideally in a vending, food service, or route‑based industry.
• Strong technical aptitude and comfort using service management software or similar tools.
• Excellent communication, organization, and multitasking skills.
• Ability to work independently while maintaining strong collaboration with remote teams.
• Customer‑first mindset with a proactive, problem‑solving approach.
• Willingness to travel periodically across branches in Virginia, West Virginia, and Kentucky.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

We will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with all applicable federal, state, and local laws.

Applications are accepted on an ongoing basis. Canteen maintains a drug‑free workplace.

• Medical
• Dental
• Vision
• Life Insurance / AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Req

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