HR Shared Services Specialist Team Lead

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Sazerac Company Overview Build your career at Sazerac! With almost 400 years of rich history, Sazerac Company has thrived as an independent, American family-owned company with operations in the United States and around the world. Since the 2000s, Sazerac has averaged double digit growth every year! Sazerac Company produces and markets the most award-winning bourbons and whiskeys in the world, including Buffalo Trace, Pappy Van Winkle, Eagle Rare, Blanton’s, Traveller, and Sazerac Rye.

Additionally, Sazerac owns many popular brands across a range of spirits, including Fireball, Svedka, Wheatley, Buzz Ballz, Southern Comfort, Seagram’s V.O., Myers’s, Goldschläger, Parrot Bay, 99 Brand, and Platinum Vodka. We’re proud of our award-winning culture and distilleries. Our Louisville office has been named one of the “Best Places to Work in Kentucky” four times, and our Buffalo Trace Distillery has earned the title of “world’s most award-winning distillery” through the dedication of our craftsmen for well over 200 years.

Whether you’re a recent graduate or an experienced professional, Sazerac provides extraordinary opportunities for growth with competitive salaries and benefits in an exciting, entrepreneurial industry.

Company/Location Overview This role is hybrid based in Louisville, KY

The HR Shared Services (HRSS) Team Lead is responsible for delivering efficient, high-quality HR services that support business goals and enhance the team member experience. This role drives standardization, continuous improvement, and innovation across shared services processes, ensuring operational excellence and consistency.

The Team Lead serves as the primary point of escalation for issues raised by HRSS Specialists—providing guidance, resolving complex inquiries, and ensuring timely solutions. When necessary, the Team Lead will further escalate critical or unresolved matters to the HRSS Manager for additional review or decision-making.

In addition, this role owns Service Now reporting and analytics, manages the creation and maintenance of process documentation and knowledge resources, and oversees validation of system or process changes before production release. The HRSS Team Lead plays a key role in supporting HR transformation and productivity initiatives, enabling a new service delivery model that prioritizes efficiency, accuracy, and world-class team member experience.

• Leverage the My Development system to coach and mentor HRSS Specialists.
• Promote continuous learning, skill development, and high performance within the team.
• Support adoption of Sazerac’s Performance Development System (PDS) across HR Shared Services.

• Lead and drive productivity and efficiency initiatives across HRSS.
• Collect feedback from specialists, stakeholders, and end users to identify improvement opportunities.
• Implement sustainable solutions to enhance processes and service quality.

• Manage Service Now reporting to track performance metrics and identify actionable trends.
• Partner with HRIS and IT teams to validate and test changes prior to deployment.
• Champion technology, automation, and data integrity across all HRSS processes.

• Oversee day-to-day HR Shared Services operations, ensuring timely, accurate delivery of services.
• Manage and resolve escalations while maintaining compliance with policies and SLAs.

• Define and monitor KPIs and service quality standards.
• Conduct regular audits to ensure process adherence and identify improvement opportunities.
• Lead corrective and preventive actions for recurring issues, promoting accountability and continuous improvement.

• Coach specialists in customer service excellence and process execution.
• Create and maintain process documentation, training materials, and knowledge base content.
• Monitor customer feedback to enhance satisfaction and responsiveness.

• Bachelor…