E-Commerce Merchandising Specialist

About the Company

NFI Parts™ is North America's most comprehensive organization providing parts, technical publications, training, and support for buses and motor coaches. NFI Parts is the parts division of NFI Group, offering replacement parts for New Flyer®, MCI®, ADL, ARBOC® vehicles, as well as acquired NABI and Orion parts businesses.

The E-Commerce Site Merchandising Specialist will play a pivotal role in managing and optimizing the end-to-end operations of our eCommerce business. Responsibilities include order management, business development, customer service, inventory management, pricing strategy, and collaboration with various departments within NFI Parts.

• Own the entire order management process including order entry, shipment confirmation, and other related activities.
• Coordinate with Parts Operations, Parts and Procurement, Business Systems, and other Parts teams to develop process improvements and ensure maintenance of eCommerce platforms.
• Oversee product pricing and identify opportunities to grow product sales and margins with pricing changes.
• Collaborate with the eCommerce team on new product development, including identifying new opportunities, creating new product listings, and optimizing key work.
• Analyze eCommerce metrics to detect areas of improvement within the existing product portfolio.
• Monitor eCommerce platform inboxes and provide timely responses to customer messages regarding product and order related inquiries.

• Degree in Business, Marketing, or a related field preferred.
• 2+ years of experience in E-Commerce, Business Development, or Marketing.
• Computer skills, including proficiency in Microsoft Office and Excel.
• Excellent organizational and communication (written and verbal) skills.
• Strong analytical and problem‑solving abilities.

• Competitive wages.
• A continuous learning environment.
• Opportunity to advance your career with a growing company.
• Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events, and tournaments.

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient, and reliable.