Order Assurance Coordinator

Eco Enclose is on a mission to transition the world to truly sustainable packaging. We serve forward-thinking businesses who ship, box, wrap, and tape - helping them minimize the environmental impact of their packaging. We do this by working with the world’s best packaging suppliers, innovating towards better solutions, and delivering more sustainable options + logistics excellence to our customers. We seek energized problem-solvers who want to do good business and do good.

As our Order Assurance Coordinator , you'll own the journey of roughly 90% of our custom printed orders - from approved proof to the customer's dock. You'll project manage each order through production, keep our partners accountable to their committed lead times, and make sure our reps and customers always know exactly what to expect and when.

When something goes sideways: a delay, a print defect, a missed spec - you'll lead the quality resolution and get it right for the customer. You'll sit at the center of our Customer Success, Creative, Back of House (BOH), and Sales teams, and report to the Assurance lead.

This is an entry-level role with real ownership and a clear path to grow.

• Project manage custom printed orders from proof approval through production, shipping, and delivery
• Track every order against the partner's committed lead time and flag risks before they become delays
• Hold print partners accountable to stated lead times, follow up proactively, and escal

• Set clear, accurate expectations with customers at the start of production - and keep them current until delivery
• Partner with Customer Success and Sales so customer-facing teams always have up-to-date order status
• Coordinate with Creative on proof and file questions that affect production timing

• Lead our weekly QC meeting, reviewing outrun samples from print partners and documenting findings and follow-ups
• Gather partner data and build the presentations for partner performance reviews
• Own the partner scorecard data, keeping on-time, quality and proofing metrics accurate and current

• Own quality issues on assigned orders: gather details, document the issue, work with partners on root cause
• Drive resolutions (reprints, credits, replacements) quickly and communicate outcomes clearly
  
  Capture patterns in quality issues and bring them to the weekly QC meeting
• Work daily with Customer Success, Creative, BOH, and Sales to keep orders moving
• Keep order records and project boards accurate so anyone can see where an order stands

• 95% of custom printed orders delivered on time
• 95% of orders delivered error-free
• Speed and quality of issue resolution
• Customer satisfaction on assigned orders
• Maintains our core value behaviors consistently (CVBs)

• You move with urgency. A late order bothers you, and you act before you're asked.
• You sweat the details. You catch the wrong date, the missing spec, the unanswered email.
• You manage your time well. You juggle dozens of open orders, prioritize what matters most, and keep nothing from falling through the cracks.
• You communicate clearly and directly. You hold a partner to a commitment and reset customers' expectations - both with respect.
• You like solving problems. When something breaks, you dig in, find the fix, and help prevent it next time.

• 0-2 years of experience in project coordination, operations, customer service, logistics, or a related field (internships count)
• Strong organization and follow-through; comfortable tracking many moving parts at once
• Comfort with Google Workspace and project management tools (we use ) - or eagerness to learn fast
• Bonus: exposure to printing, packaging, manufacturing, or supply chain

We hire for values first. Here's how ours show up in this role:

Excellence: Orders arrive on time and right. You own the outcome, not just the task.

Leaders: You take initiative, hold partners accountable, and raise risks early.

Eco Allies: You care about our mission and help brands succeed with sustainable packaging.

Positive Energy: You stay calm and constructive when production gets hectic.

Communicate Clearly & Directly: Customers and teammates always know where an order stands - no surprises.

This role is a launchpad. You'll learn custom print production, partner management, and order operations from the inside. Strong performers can grow into assuring larger…