Customer Service Rep

Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal‑management technologies that improve the efficiency and performance of vehicles with both conventional and alternative‑energy powertrains. Serving three primary markets – passenger vehicle, commercial truck, and off‑highway equipment – Dana provides the world’s original‑equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities.

• Receives processes and verifies the accuracy of orders from customers and customer purchase orders.
• Initiates required action for response to customer service requests for order changes including the maintenance of order information files, and communicate changes to the appropriate personnel.
• Receives inquiries from and/or contact the company’s customers to resolve a variety of order related issues.
• Loads and maintains bills of material (BOM’s) for the plant.
• Maintains and updates routing instructions per customer.
• Operates a computer workstation to obtain and extract order information, and provides Customer Service management with the data for inclusion in reports.
• Performs assigned system maintenance to various electronic order files.
• Makes required changes/updates in SAP system per production requirements, BOM’s, relief files, etc.
• Develops and recommends changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the Customer Service Department.
• Prepares, generates and distributes daily reports and order acknowledgments to appropriate personnel.
• Prepares invoices and tests certificates for shipments of finished goods and customer samples.
• Assists in APQP process with Quality Department.
• Provides back‑up support to other group members (i.e. Supervisor, Inventory Specialist) in the performance of job duties as necessary.
• Performs other duties as required.

• High school diploma or GED.
• 2+ years of previous customer service experience in an automotive manufacturing environment preferred.
• Must demonstrate good oral and written communication skills.
• Detail oriented and ability to work in a team environment.
• Must be able to communicate with Production to meet customer demands.
• Strong communication skills.
• Excellent computer skills (MS Office products).
• Must have the ability to work overtime and weekends as required.
• Ability to work with little or no supervision and to plan, organize and set priorities.
• Ability to organize and prioritize own work to ensure daily workload is completed; to react and perform under stress and to exercise independent judgment in work environment.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.