Client Services Administrator

Client Services Administrator

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Are you a natural communicator who enjoys solving problems and creating great customer experiences? At Orkin, we’ll turn your people skills and attention to detail into a rewarding, long‑term career with opportunities for growth and the backing of the most recognized name in pest control.

As an Orkin Customer Service Specialist, you’ll be the friendly, knowledgeable voice our customers count on every day. You’ll handle service requests, schedule appointments, resolve concerns, and support our field team in delivering the exceptional service Orkin is known for.

• Answer incoming calls and make outbound calls to schedule, confirm, and follow up on service appointments.
• Proficiently navigate a Windows‑based and web‑based system to track routes and optimize current and future schedules.
• Schedule appointments for technicians to efficiently minimize driving time and/or distance and recommend alternative routes when appropriate.
• Use listening and probing questions to identify customer concerns and evaluate their needs.
• Update the customer database with accurate information, including call details, dispositions, payments, and other results.
• Reschedule unserved accounts within 24 hours.
• Participate in quality assurance processes, programs, and initiatives.
• Safeguard customer privacy and proprietary information.

• Love helping people and creating positive customer experiences.
• Strong communicator who enjoys solving problems.
• Previous customer service or administrative experience (preferred).
• Organized, detail‑oriented, and calm under pressure.
• Confident using computers, scheduling systems, and multitasking throughout the day.
• Thrives in a team environment and takes pride in providing exceptional support.

• Competitive earnings starting at $17‑18 per hour plus commissions.
• Performance bonuses for exceeding goals.
• Industry‑leading, comprehensive training program.
• Medical, dental, vision, and life insurance.
• 401(k) with company match.
• Paid vacation, sick leave, and holidays.
• Employee stock purchase plan.
• Career growth opportunities.

• Comfortable sitting at a desk and working with a computer, keyboard, telephone, and office equipment for extended periods.
• Able to regularly lift and/or move up to 25 pounds.