Sales and Conference Service Manager

Position Overview

We are seeking a motivated and detail-oriented Sales & Conference Services Manager to drive revenue, cultivate client relationships, and oversee the seamless execution of meetings and events. This role blends proactive sales initiatives with event coordination, requiring strong communication, organization, and problem‑solving skills. The ideal candidate is passionate about delivering exceptional service and thrives in a fast‑paced, customer‑focused environment.

• Applicants must be legally authorized to work in the United States.
• A completed I-9 form is required on or before the first day of employment.
• A background check is a condition of employment.
• Employees are expected to uphold company values:
  Fun, Accountability, Concern for Others, Continuous Improvement, and Trust.

• Maintain regular attendance and punctuality, arriving prepared to work at the start of each shift.
• Adapt to a flexible schedule, including weekends, evenings, and holidays as needed.
• Communicate effectively, both verbally and in writing, using professional tone and demeanor.
• Follow directives from supervisors and management.
• Adhere to workplace safety policies and procedures.
• Perform job duties as assigned, with reasonable accommodation considered when necessary.

• Uphold professionalism and a positive "can‑do" attitude.
• Provide exceptional guest service with warmth and efficiency.
• Adhere to all company policies, including safety, privacy, and conduct policies.
• Maintain confidentiality regarding guest and company information.
• Report workplace injuries and safety concerns promptly.
• Arrive in proper attire with a neat and professional appearance.
• Ensure work areas remain clean, organized, and professional.
• Demonstrate teamwork by assisting colleagues when needed.
• Participate in Manager on Duty (MOD) shifts at the primary hotel.
• Perform additional duties as assigned.

• Identify and pursue new business opportunities through proactive outreach and networking.
• Build and maintain relationships with corporate clients, event planners, and travel partners to drive repeat business.
• Represent the hotel at industry events, trade shows, and networking functions to generate leads.
• Assist in developing and executing sales strategies to achieve revenue goals.

Serve as the primary contact for meetings, conferences, and special events, ensuring seamless execution.

• Work closely with clients to understand their needs and provide tailored event solutions.
• Collaborate with internal departments (catering, operations, AV) to deliver outstanding guest experiences.
• Manage event contracts, proposals, and agreements to align hotel revenue goals and policies.

• Establish and nurture long‑term relationships with clients to encourage repeat business.
• Conduct site inspections, client meetings, and pre‑event planning sessions to ensure success.
• Address client concerns promptly with a solutions‑driven approach.

• Utilize hotel sales systems, CRM platforms, and event planning tools to track leads and event details.
• Maintain accurate records of sales activities, contracts, and event logistics.
• Assist in preparing sales reports, forecasting, and revenue tracking.

• Strong leadership and team collaboration skills.
• Excellent customer service and relationship‑building abilities.
• Effective verbal and written communication.
• Strong analytical and problem‑solving skills.
• Ability to exercise sound judgment and discretion.
• Exceptional organizational and time‑management skills.
• Adaptability and ability to manage multiple priorities.
• Professional composure and stress management.
• Attention to detail and accuracy.
• Proficiency in Microsoft Office Suite and hotel‑related systems.
• Awareness of digital marketing and social media trends.

• Strong sales and negotiation skills.
• Ability to analyze revenue data and manage spreadsheets effectively.
• Experience with CRM tools and hotel sales software (e.g., Delphi, Opera, or similar…