Telephone Banking Rep - Part time

eTeam Service Representative

By emphasizing ONE Park, ONE Mission, One Team, the eTeam Service Representative is responsible for assisting members and potential members with their telephone and electronic correspondence requests. This role involves answering questions about products and services, resolving issues within their authority, processing transactions, and directing calls to the appropriate department when necessary. The eTeam Service Representative also identifies cross‑sell opportunities, maintains accurate member account information, and supports remote service requests, ensuring efficient and professional service delivery.

This position is on site and located in Louisville, KY. It is not remote or hybrid.

• Assist members and potential members with telephone and electronic correspondence requests; answer product and service questions and resolve problems within authority; refer issues beyond authority to supervisor with recommendations.
• Process Remote Contact requests similarly to telephone calls and issues.
• Identify cross‑sell opportunities and cross‑sell services to members.
• Maintain action log as required for review.
• Perform transactions related to ATM/Debit Card programs including ordering cards and placing blocks per credit union guidelines; provide information regarding these transactions and resolve issues within authority.
• Maintain knowledge of all products and services offered; follow all security policies and report suspicious activity to manager.
• Maintain member account information on the computer system.
• Assure appropriate records are maintained.
• Willingly assist other departments as needed.
• Perform other duties as assigned.

• Act as an ambassador of Park's culture supporting the credit union's mission to build thriving communities.
• Provide friendly, professional and accurate service and support to all members and coworkers.
• Accurately receive calls daily, respond to written correspondence within 24 hours, and respond to telephone messages within the same day.
• Process member transactions with zero errors.
• Keep knowledge of new policies and procedures updated to remain compliant with all regulations.
• Maintain a professional work environment, promote teamwork, build respect among coworkers and present a businesslike appearance.
• Follow all security policies and procedures and report discrepancies or suspicious activity to manager immediately.

• Experience:
  
  Six months to two years of similar or related experience.
• Education:
  
  Equivalent to a high school education.
• Interpersonal
  
  Skills:
  
  Significant trust and diplomacy required, extensive personal contact, motivation, influencing, fostering relationships with external entities.
• Other
  
  Skills:
  
  Good listening and telephone skills.

Work is performed in a general office environment. Employees must sit, stand, walk short distances, use hands and fingers to count currency. Occasionally stoop, bend, squat, reach overhead, push/pull furniture. May lift up to 15 pounds routinely, up to 25 pounds occasionally.

Park Community is Kentucky’s largest Community Development Financial Institution (CDFI) Credit Union. Owned by members and focused on empowering communities, fueling dreams and fostering belonging, the organization is committed to financial inclusion and serving underserved communities to create thriving environments. Park Community envisions a world where hope, opportunity and belonging unite us all.

Park Community Credit Union is an Equal Opportunity Employer / Veterans / Disabled.

Entry level

Full‑time

Finance and Sales