Spa Concierge at Luxury Spa in Louisville Job Louisville area,Kentucky USA,Customer Service/HelpDesk

Benefits

Paid time off
Dental insurance
Employee discounts
Flexible schedule

Front Desk Spa Concierge @ Woodhouse Spa - Downtown Louisville…COMING SOON!

#1 in the Massage & Spa Services category – 2025 Entrepreneur Franchise 500

NOW HIRING

Part‑time

Weekend and Evening Shifts Required

Woodhouse Spa is searching for spa professionals! We are excited to bring Woodhouse Spa to Louisville, KY and need you!

Ready to make a difference and be an important part of our Team?

Front Desk/Customer Service/Guest Relations

At this front desk position, your graciousness will be the first impression people feel when they arrive at our spa. As a member of our Front Desk Team, you will be the face of Woodhouse Spa. You are an expert at creating a world class experience for each guest. Whether they’re here to purchase a gift card, book an appointment, or embark on a luxurious retreat, you will help facilitate each guest’s time at the spa from beginning to end.

IN

THIS POSITION YOU WILL:

Open or close the spa depending on your shift schedule.
Check‑in each guest for their service and assist at check‑out after their service has concluded.
Answer our multi‑line phone system – Schedule services for guests using our MEEVO software system.
Retail products and Series.
Confirm appointments and help prepare therapists for service day.
Pre‑book our guests at check‑out for future services.
Provide amenities to guests when needed.
Provide 5 Star Customer Service
Ensure Sanitation Standards are met and exceeded in Spa.

YOU CAN LOOK FORWARD TO:

Competitive hourly wage.
Paid Vacation – ALL Employees
Free Parking
A fast‑paced, team‑oriented environment.
Being an expert on all Woodhouse Signature Services and MEEVO System software.
Continuous customer service and retail product training.
Opportunities to grow in our Company and the spa industry.
Generous discounts and opportunities to enjoy services and products.

WE HAVE SOME GUIDELINES AND REQUESTS:

1 year of front desk or customer service experience – at a spa, restaurant or hotel is preferred.
Experience using a scheduling spa software is preferred.
Ability to work weekends – 1 Weekend day shift required of all Employees
Be flexible to accommodate and support schedule needs for Front Desk Team & Woodhouse Customer Service Standards
Possess strong professional communication and excellent customer service skills
Must be able to multi‑task in a fast paced environment.
Must have the ability to stand for long lengths of time.
Positive attitude is required.

Woodhouse Spa is an Equal Opportunity Employer and is a drug‑free and smoke‑free workplace.