LMS Coordinator, USJP

Job Summary The LMS Coordinator will plan and facilitate senior digital upskilling classes and cohorts. Manage and support the Learning Management System (LMS) to provide digital literacy training and other upskilling for participants in the Urban Seniors Jobs Program (USJP) using digital systems. This role ensures that participants—many of whom are returning to the workforce or learning digital skills for the first time—have access to user-friendly, engaging, and accessible earning experiences that support their personal and career development.

Duties and ResponsibilitiesLMS Administration & Support:
1. Plan and secure meeting space for in-person digital classes and cohorts
2. Ensure the curriculum meets organizational standards while addressing participants' needs.
3. Manage participant enrollment in all programmatic digital learning and career-readiness courses.
4. Assess participants assigned to distance learning to determine the most appropriate learning paths.
5. Document and submit participant training timesheets biweekly.
6. Track and monitor participant training hours, case notes, and other information in multiple data management systems
7. Communicate any concerns to the appropriate project director.
8. Maintain regular and open communication with participants and Louisville Urban League staff.
9. Communicate schedules and requirements to participants in a timely and efficient manner.

Training & Digital Literacy Support:
1. Facilitate in-person digital skills and work-readiness training for USJP participants
2. Manage distance learning assignments, other participant upskilling, and ensure the activities are in alignment with participant training goals.
3. Monitor progress and completion of assigned courses. If assignments have not been completed, communicate directly with participants via email, text, and phone.
4. Identify/create content that meets the learning needs of mature adult job seekers.
5. Upload and manage curriculum focused on basic computer skills, internet use, email, job searching, online applications, and other essential digital tools, including online and in-person training.
6. Connect participants with training offered through distance learning partnerships and subscription programs.
7. Manage user accounts and help onboard USJP participants to the LMS platform.
8. Troubleshoot user issues and provide ongoing technical assistance.
9. Customize learning paths to meet adult learners' diverse needs and skill levels.
10. Collaborate with LUL staff to plan and schedule onboarding classes and facilitate distance learning orientations.

Case Management & Data Tracking:
1. Maintain detailed records of participant progress, career plans, and employment outcomes.
2. Track key performance metrics and provide reports on participant job success rates.
3. Collaborate with the program team to refine and enhance services in response to participant needs and labor market trends.
4. Maintains up-to-date data entry and compliance in the GPMS Management System, Salesforce,IEP’s, and other assigned data management systems.
5. Interacts with departmental and other staff on matters affecting participants' digital learning,career readiness, distance learning, data, and/or service navigation, and makes recommendations to improve processes to ensure standards for data entry, collection, and retrieval.
6. Tracks customer survey data and compiles reports for departmental review.
7. Assists in developing Individual Employment Plans for participants.

Other Duties as Assigned:
The intent of this job description is to provide a representative summary ofthe major duties and responsibilities of this position. Incumbents may be asked to perform departmental and programmatic tasks not specifically presented in this job…