Machine Control Technician

Join to apply for the Machine Control Technician role at Bramco Inc.

Purpose:

Become factory-trained and, where applicable, certified, on designated equipment and processes in order to deliver excellent technical service and support to customers and fellow employees. The main focus of this position will be in the service and support of high-tech positioning technologies and instruments and related software, all in the construction/survey arena.

• Operating and maintaining a service center to effectively service and support all products offered by Bramco.
• Perform bench technician work (testing, calibration, repair, upgrading) of construction/survey-related instruments and equipment.
• Work with Bramco sales people, service technicians, support specialists and manufacturers personnel over entire Bramco footprint as warranted for purposes of installation, troubleshooting, service/support and training in the field, on the phone and/or via e-mail as needed. Always provide timely follow-up and resolution, and remain current on open projects to keep work backlog to a minimum.
• Assist in inventory control activities to include, ordering, inventorying and invoicing sales and/or rental of inventory.
• Maintain the safety and cleanliness of the service center. Help maintain the overall cleanliness, safety and professional image of the local facility. Communicate with management regarding any notable issues regarding facilities, equipment, tooling, vehicles and other assets and equipment.
• Manage required service and support-related information, forms and paperwork as directed by management and/or in accordance with company policies and procedures.
• Attend and actively participate in all designated company meetings, industry/association events, and appropriate training sessions.
• Adhere to all applicable laws, company policies and procedures, and business ethics codes.
• Perform Other Duties As Required.

• Two-year degree in Electronics, Engineering Technology or related field of study desired, along with 2+ years service experience with electronics, mechanical, hydraulics and/or electrical.
• Experience with Topcon, Trimble, or Leica technology preferred.
• Technical/mechanical aptitude with the ability and desire to learn new technologies and become knowledgeable and proficient in working with world-class construction and survey-related products.
• Must be a dependable, motivated self-starter with a solid work ethic, positive attitude, and service orientation.
• Excellent communications skills to effectively deal with people face-to-face, on the phone, and via e-mail.
• PC skills in Microsoft Office suite; ability to learn Bramco computer systems, software applications and reporting processes.
• Ability to research, locate, attend, and successfully complete factory-sponsored courses and programs to enhance technical knowledge and professional development, and to maintain warranty repair status for all Bramco products.
• Must be able to act with empathy for customers and meet or exceed their expectations.
• Must comply with all applicable laws and company policies and procedures.
• Must be able to pass a background, drug screen and physical.

Entry level

Full-time

• Engineering and Information Technology

• Machinery Manufacturing

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