Regional Manager, Operating Room Integration Customer Success
Listed on 2025-12-03
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Engineering
Operations Manager
Regional Manager, Operating Room Integration Customer Success
The Mom Project is excited to partner with KARL STORZ US in their search for a Regional Manager, Operating Room Integration Customer Success.
KARL STORZ is a global manufacturer of endoscopes, medical instruments, and devices. Their latest developments focus on digital documentation systems and comprehensive operating room concepts, integrating software solutions to support clinical processes and resource management.
Responsibilities- Lead and develop a team of 10 Customer Success Managers
- Ensure timely and accurate Operating Room installations
- Drive customer success and satisfaction
- Develop and enhance the team’s skillsets and capabilities
- Maintain horizontal alignment with service and deployments verticals
- Implement process improvements to impact customer satisfaction
- Bachelor’s degree in Construction Engineering, Construction Management, Engineering, Civil Engineering, Computer Engineering, or related field; or 10 years of relevant equivalent experience
- 5‑10 years of experience in a technical role, preferably in AV or IP; knowledge of the medical device and/or healthcare marketplace preferred
- 3‑5 years of experience in consulting, project delivery, or project management; construction project management experience is a plus
- Minimum of 3 years of people management experience preferred
- Proven experience managing a geographically diverse team
- Excellent communication and organizational skills
- Ability to work in ambiguous or high‑stress situations
- Demonstrated record of collaborating in a matrixed environment
- Technical and/or Project Management certifications
- Holistic understanding of Cable Terminations and handling
- Holistic understanding of Cable Media
- Advanced knowledge in control systems, power amplifiers, digital signal processors, video matrix switchers, video scalers, PC interfaces, computer controls, and digital video recorders
- Technical project installation and/or integration experience
- Medical / Dental / Vision, including a state‑of‑the‑art wellness program and pet insurance
- 3 weeks vacation, 11 holidays plus paid sick time
- Up to 8 weeks of 100% paid company parental leave, including maternal/paternal leave, adoption, and fostering of a child
- 401(k) retirement savings plan with a 60% match of the employee’s first 6% contribution (up to IRS limits)
- Section 125 Flexible Spending Accounts
- Life, STD, LTD & LTC Insurance
- Tuition pre‑reimbursement of up to $5,250 per year
- Fitness reimbursement of up to $200 annually
- And much more!
KARL STORZ reserves the right to change or modify the employee’s job description at any time. The company is committed to maintaining a safe work environment, providing reasonable accommodations during the recruitment process, and ensuring inclusive employment practices.
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