Automation Service Engineer - Louisville, Kentucky

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

Automation Service Engineers are responsible for providing technical expertise and owning the success of the relationship with an assigned set of customers in order to achieve the goals and objectives identified by the customer and BD. The individual will be responsible for identifying, evaluating, resolving or raising customer struggles. In addition, the individual will act as a customer advocate and liaison back into the BD organization.

This position is also responsible for providing on-site support to BD Lab Automation customers, including installation, corrective maintenance, preventative maintenance, removals, and other support as needed.

Shift: Sunday - Thursday

• On-site support for install and service of sophisticated diagnostic laboratory automation instrumentation with minimal direct supervision.
• Respond to emergency customer requests via dispatch by the Technical Service Center and finish the work in accordance with current ISO and GMP standards.
• Apply solving techniques and analytical thinking skills to diagnose hardware/software issues, resolve corrective action, and complete system repair.
• Upgrade systems to enable compatible software on all computers.
• Play an active role in the maintenance and implementation of service documentation, while regularly providing feedback to improve documentation efficiency within the lab automation field service organization.
• Finish the service documentation as required, or as requested by other business functions, in accordance with current GMP requirements.
• Run trunk stock inventory within limits established by the Recommended Spare Parts Inventory list.

• Associate Degree in a technical field of study, with 3-5 years Electrical/Electronics/Informatics/Mechatronics/Biomedical experience.
• Strong proven understanding of electronics, electro-mechanical devices (Mechatronics), PLCs, and pneumatics.
• Understanding of basic computer security concepts and standard processes.
• Proficient in performing software installations and upgrades.
• Must possess and maintain a valid state-issued driver's license with at least 3 years of driving history and meet BD’s auto safety standards.
• Must be able to work flexible hours throughout the work week while traveling to various U.S. Customer locations.
• Must be available for work on call as needed and be flexible to meet business needs.
• Flexibility to travel up to 50% of the time outside of home geographic area, based upon business needs.

• Lift up to 30 lbs frequently and up to 70 lbs infrequently.
• Must be able to handle standing, bending, and stooping over a prolonged period of time (up to 10 hours).
• Push/pull materials up to 100 lbs.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will…