Group Party Supervisor

Group Party Supervisor Location:
Malibu Jacks, Louisville, KY

Five Star Parks & Attractions is the largest privately owned operator of family entertainment centers in the United States, with 28 high‑energy destinations across 13 states. Headquartered in Charlotte, North Carolina, the company has grown rapidly from just three locations in 2019 to a national portfolio of award‑winning venues, including Scene
75, The Track Family Fun Parks, Malibu Jack’s, Fun Land, Celebration Station, Craig’s Cruisers, and more. Recognized on the 2024 Inc. 5000 list  for 1,408 percent three‑year growth, Five Star Parks continues to lead the way in innovation, guest experience, and operational excellence in the amusement and hospitality sector.

Our venues fuse go‑karts, arcades, bowling, VR, thrill rides, and immersive dining into vibrant, high‑impact environments that inspire all generations to play, connect, and create unforgettable memories. We are rooted in a company‑wide promise of being Safe, Clean, and Fun—demonstrating our uncompromising commitment to guest and team‑member well‑being, pride in welcoming and immaculate facilities, and a playful, edgy spirit that sets us apart.

Internally, we foster a culture of integrity, accountability, inclusiveness, and performance, empowering team members to think boldly, own outcomes, and deliver Five Star moments every day. With the scale of a national platform and the heart of a local host, Five Star Parks is a dynamic workplace where operational excellence, innovation, and fun converge—every day is an opportunity to elevate play.

The Group Party Supervisor position oversees the execution and guest experience of birthdays, company events, and any other functions held at the park. This position oversees party hosts and also assists the Party Manager on any day of duties needed to execute events. This person would also be responsible for taking payment, helping party contacts with any issues, and any other duties assigned by the party manager and/or operation team.

• Oversee all activities during the event to ensure everything runs smoothly and according to plan. This includes supervising party hosts, managing timelines, and addressing any issues or concerns that may arise.
• Assist the host staff with cleaning party areas, delivering food, setting up banquet spaces, and any day‑of duties needed for event execution.
• Provide exceptional customer service to clients and guests throughout the event, addressing any questions or concerns and ensuring their needs are met in a timely and professional manner.
• Proactively identify and resolve any issues or challenges that may arise during the event, with the assistance of the operations team.
• Ensure compliance with all safety regulations and company policies during the event, including proper handling of equipment, food safety standards, and emergency procedures.

• High school or equivalent education required.

• Excellent customer service orientation and focus on customer satisfaction required.
• Strong people skills with the ability to resolve any guest issues that arise during the event.
• Able to be on your feet for long periods of time.
• Outgoing personality with a positive attitude towards the guest and guest experience.
• Valid driver’s license required.
• While performing the duties of this job, the employee may be required to stand for long periods of time, to walk, talk, read, write, climb, balance, reach, stoop, kneel, crouch or crawl. May be required to lift or move objects up to 20 pounds.
• The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Notice of E‑Verify Participation:
Five Star Parks & Attractions participates in the E‑Verify program.

Five Star Parks & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non‑merit factors.

We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.