Dining Concierge

Requisition
5302
-Posted
10/14/2026

- Churchill Downs Racetrack LLC

- Consumer Sales

- CDRT

- KY Churchill Downs Racetrack

Churchill Downs Racetrack (“CDRT”), the world’s most legendary racetrack, has been the home of The Kentucky Derby, the longest continually held annual sporting event in the United States, since 1875. Located in Louisville, CDRT features a series of themed race days during Derby Week, including the Kentucky Oaks, and conducts Thoroughbred horse racing during three race meets in the Spring, September and Fall.

CDRT is located on 175 acres and has a one-mile dirt track, a 7/8-mile turf track, a stabling area, and provides seating for approximately 60,000 guests. The stable area has barns sufficient to accommodate 1,400 horses and a 114-room dormitory for backstretch personnel. CDRT also has a year-round simulcast wagering facility .

Provides personal and uncompromising service to internal and external guests of Churchill Downs Racetrack (CDRT), ensuring details of the racing and premium dining experience are attended to and supporting events and special projects booked by the Sales & Strategy Team. This is a seasonal position aligned with the racing calendar, with work generally limited to training and race days in April, May, June, July, September, October, and November, including Kentucky Oaks and Kentucky Derby days.

Guest Experience & Service

• Warmly greet and guide guests to their seats with a positive, can-do attitude.
• Assist with tickets, parking and entry directions, special requests, key areas of the facility, and local sites of interest.
• Educate guests on track promotions, the basics of wagering, and other race-day information relevant to their experience.
• Take ownership of guest concerns and use appropriate judgment and follow-up to help ensure issues are resolved. Perform with empowerment.
• Communicate courteously, professionally, sincerely, and responsively with guests, including when addressing dress code violations, missing tickets or credentials, incorrect seating, and other service issues.
• Maintain exemplary professional conduct and presentation while delivering an impressive guest experience.

Premium Dining Operations

• Facilitate and manage guest reservations by interpreting seats-sold reports and evaluating and resolving issues related to overcrowding, ticket discrepancies, seat locations, and related concerns.
• Open premium dining spaces before gates by preparing televisions, track audio, lighting, and other room functions; remain in the room until the last guest has departed and ensure closing functions are completed.
• Create custom room diagrams for events; review daily racing reports and share applicable information with Event Operations, Levy, and other service providers.
• Maintain necessary race-day items, including racing programs, pencils, coat storage and hangers, guest identification materials, tip sheets, and business cards.
• Report maintenance problems and follow through to support timely resolution.
• Assist with and facilitate events booked by the group, premium, or special events sales teams.
• Assist the Horsemen’s Relations Assistant with seating on Stakes Race Days as needed.
• Perform other related duties as assigned.

Communication, Coordination & Reporting

• Build working knowledge of key stakeholders within Ticket Sales, Event Operations, Facilities, Levy, and other service partners to communicate and escalate customer service issues effectively.
• Maintain open, professional communication with guests and service contractors involved in servicing the dining room, including Levy Restaurants, United Tote, Housekeeping, and Ticketing.
• Use consistent and proper telephone…