Consumer Loan Originator

Role

By emphasizing ONE Park, ONE Mission, One Team, the Consumer Loan Originator assists members with their consumer lending needs, ensuring a seamless and efficient loan process. This role involves processing complete loan applications, including consumer loans, second mortgages, and HELOCs, while ensuring accuracy and timeliness. The Consumer Loan Originator provides information about credit union loan products, identifies cross‑selling opportunities, and guides members in selecting options that best meet their financial needs.

Additionally, the role includes maintaining accurate records, preparing reports, and resolving member inquiries or referring them to the appropriate resource when necessary.

• Process complete loan applications, including consumer loans, second mortgages, and HELOCs, ensuring all necessary information is collected, accurately completed, and entered in a timely manner. Address member inquiries about products and services, resolving issues within the scope of authority. Escalate more complex problems to a supervisor with recommendations for resolution. Serve as a liaison between members and various departments or organizations to facilitate a seamless lending experience.
• Promote credit union loan products that best meet the needs of applicants, maximizing opportunities to provide value while achieving established sales targets.
• Identify cross‑sell opportunities and cross‑sell services to members.
• Conduct regular follow‑ups on applications in progress, ensuring they are addressed within assigned time frames.
• Maintain appropriate records per credit union policy/procedures and prepare required reports as requested.
• Perform other duties as assigned.

Experience: One year to three years of similar or related experience.

Education: A high school education or GED.

Interpersonal

Skills:

Work involves much personal contact with others inside and/or outside the organization for the purpose of first‑level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other

Skills:

Able to operate computer programs efficiently including Microsoft Word, Excel, etc. Attention to detail.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the essential duties of this position, the employee is regularly exposed to a general office environment and interaction with customers.

PHYSICAL DEMANDS

The physical demands described here are representative of those required to successfully perform the essential functions of this position, but do not necessarily constitute an exhaustive list of all essential functions. To the extent required by any…