Services Specialist

Role:

By emphasizing ONE Park, ONE Mission, One Team, the Payment Services Specialist processes payment transactions, including wires, ACH, payroll deductions, and mobile deposits, ensuring accuracy and fraud prevention. This role monitors payment systems, resolves disputes, assists staff with payment needs, and maintains compliance with regulations. Additionally, the specialist provides backup support, reviews procedures for efficiency, and prepares reports to enhance operational effectiveness.

• Process and maintain functions related to payment transactions such as wire transfers, ACH payments, direct deposits, ACH exceptions, payroll deductions, share drafts, and share draft exceptions, check returns and adjustments, mobile deposits, loan payments in a timely and accurate manner. Monitor transactions to identify and eliminate the various types of payment systems fraud including check fraud, ACH fraud, and wire fraud.
  
  Monitor and complete ACH dispute processes as needed. Assist branch staff with the payment services needs to ensure the best service to members.
• Provide backup in other areas of support operations as needed or assigned. Maintain knowledge of backup processes to ensure accuracy of work.
• Review procedures on a continual basis to ensure quality assurance and for maximum efficiency.
• Prepare and maintain assigned reports in a timely and accurate manner as assigned or requested.
• Remain up to date on regulations and policies involving payment services including awareness of fraudulent activity and methods to minimize credit union risk and/or losses.
• Perform other duties as assigned.

Experience Three years to five years of similar or related experience.

Education A high school education or GED.

Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills Must be able to operate 10-key calculator by touch. Should have experience with PC software programs.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions. While performing the essential duties of this position, the employee is regularly exposed to a general office environment and interaction with customers.

PHYSICAL DEMANDS The physical demands described here are representative of those required to successfully perform the essential functions of this position, but do not necessarily constitute an exhaustive list of all essential functions. To the extent required by any applicable law, reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential functions where this can be done…