Services Manager Louisville, KY

Payment Services Manager - Full-Time - Louisville, KY

Job Category
:
Finance

Requisition Number
: PAYME
001686

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• Posted :
  December 19, 2025
• Full-Time

Showing 1 location

Reporting to the VP Finance & Compliance, this full-time, exempt salaried role will be responsible for managing the daily operations of the Payment Services Team within the Finance Department. The Payment Services Team is responsible for processing ACH and Check files daily, reviewing mobile deposits, reconciling various GLs used by branches for clearing, managing cash deliveries to branches, assisting members with ACH and check transactions, and other related items.

The Payment Services Manager is also responsible for the management of our partner vendors and projects. The successful candidate leads by example to provide excellent customer service for other Credit Union departments and members.

Essential Functions & Responsibilities

1. Leads Payment Services Team by providing direction, coaching, training, and ongoing development opportunities.

2. Supports the Payment Services Team Lead by engaging in problem resolution and crisis management when assistance is needed.

3. Holds team members accountable for results, including required competencies, service behaviors, policies, and procedures. Responsible for ongoing evaluations in addition to annual performance evaluations and compensation changes. Performs scheduling of team members.

4. Responsible for processes, procedures, disclosures, and training plans for the Payment Services Team. Conducts periodic reviews of existing procedures to ensure they are current, compliant, and effective.

5. Communicates and collaborates with VP Finance & Compliance to provide technical leadership, from strategic decision making to project planning and execution, to ensure products and processes are reviewed and align with service delivery objectives and goals.

6. Represents the Credit Union in meetings with vendor or business professionals associated with ACH, mobile deposit, checks, and other items.

7. Reviews and manages the daily processing of ACH and checks to ensure all files are processed, exceptions are worked, and reconciliations are completed in a timely manner.

8. Ensures that key clearing GLs are balanced as needed and works with branch team members to resolve outages.

9. Manages the administration of certain ACH and check processing software.

10. Prepares assigned reports for internal, Board, vendor, and regulatory reporting on a monthly, quarterly, and yearly basis.

11. Monitors payment related fraud trends, and has the ability to communicate these to members and staff. Takes action to mitigate fraud losses.

12. Participates in audit examinations, collecting requested items and working directly with auditors, fielding questions. Establishes and maintains a professional relationship with auditors.

13. Works closely with training and team members to provide up-to-date product knowledge and system navigation.

14. Manages competing priorities on a day-to-day basis, including project management, providing service to other Credit Union departments, adheres to sensitive timelines.

15. Well versed in computer operations and systems such as Symitar, Fed Line, Ensenta, and Excel, on a daily basis.

Qualifications and Certifications

• BS or BA degree in relevant field required.
• Five years of similar or related experience.
• Previous supervisory experience.
• Ability and willingness to learn new computer applications, technologies and procedures.
• Strong abilities with Microsoft Office suite.
• Self-motivated and enthusiastic with a willingness to support others within the Credit Union.
• Ability to act independently and make decisions.
• Accredited ACH Processional (AAP) Certification is preferred.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.