Financial Relationship Advisor- Floating Louisville Area

Role: By emphasizing ONE Park, ONE Mission, One Team, the Financial Relationship Advisor I is responsible for supporting both current and potential members with their credit union needs. This includes explaining services, setting up new accounts, resolving issues, and directing members to the appropriate team members when necessary. The role focuses on building lasting relationships with members, advocating for their lifelong financial needs, and helping them achieve financial wellness through personalized advice and solutions.

The Financial Relationship Advisor also processes teller transactions, opens and closes accounts, assists with lending needs, and ensures compliance with credit union policies and procedures.
Essential Functions & Responsibilities:

• greet all visitors in a friendly, sincere manner and assist members professionally.
• act as an advocate for members in the branch and on the phone.
• build relationships with members, identify opportunities to assist, and offer sound advice and solutions to members in efforts to help them achieve financial wellness.
• develop and maintain strong member relationships through proactive follow up and actively identify members needs to recommend appropriate products, services, and solutions.
• assist members with navigating and adopting existing and new digital technology.
• establish and maintain strong, positive, and productive working relationships with internal and external members.
• actively collaborate with partners in other lines of business to provide solutions to meet members financial needs and goals.
• maintain knowledge of current Credit Union financial products and services; utilize the knowledge to advise and recommend Credit Union products and services to meet members financial needs.
• process teller transactions and open and close accounts, including general membership, custodial, etc.
• perform account maintenance, maintain and update records.
• assist the member with their lending needs, to include educating and recommending lending products/services, submitting consumer loan applications, collecting documentation, closing loans, and performing loan maintenance.
• focus on accuracy in all areas, ensuring errors/corrections are minimal.
• maintain knowledge of and demonstrate adherence to all credit union policies, procedures, and regulations.
• keep manager informed of any issues that may arise.
• while acting as a liaison between members and departments, work to resolve problems within your authority. Escalate issues beyond your authority while keeping management informed on key issues.
• achieve individual goals and contribute to branch and organizational objectives.
• performs other duties as assigned.

Performance Measurements:
1. To be an ambassador of Park's culture supporting the credit union's mission to build thriving communities together ensuring words and actions align with the Park VIBE that defines our Core Values:
Vibrant Connections
Inclusive Excellence
Bold Compassion
Endless Empowerment
2. To provide friendly, professional and accurate service and support to all members and coworkers.
3. To identify members' needs, recommend products, and process requests with a minimal number of errors.
4. To develop and improve knowledge and skills in Financial Services area.
5. To follow the credit unions Bank Secrecy Act and anti-money laundering policies and procedures, including running OFAC searches, completing investigative reports of suspicious activity and currency transaction reports timely and without error.
6. To maintain a professional work environment, promote teamwork, build respect among coworkers and present a businesslike appearance.
7. To follow all security policies and procedures and report discrepancies or suspicious activity to manager immediately.

Knowledge and

Skills:


Experience: One year to three years of similar or related experience.
Education : A high school education or GED.
Interpersonal

Skills:

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other

Skills:

Must be service oriented and member-focused. Detail oriented, organized, and resourceful. Must possess a learner mindset and be adaptable to change. Demonstrated ability to problem solve and be a critical thinker that is solution-focused. Previous cash-handling experience in a financial institution is preferred. Computer proficiency with MS Office, including Word, Excel and PowerPoint, Internet, and Email; tech savvy with strong keyboard and computer skills.

Physical Requirements:
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential…