Deposit and Payments Manager

By emphasizing ONE Park, ONE Mission, One Team, the Deposits and Payments Manager oversees the credit union's deposit accounts, products, and services including processes for special accounts due to garnishment, death, dormancy or other. This role also manages payment processes and transactions including wires, ACH, payroll deductions, mobile deposits, etc. This leader ensures compliance with policies, regulations, and quality assurance standards and addresses member and staff inquiries.

Seeks to improve operational efficiencies, monitors for fraud detection and prevention and implements initiatives to mitigate risk or loss to the organization. The Deposits and Payment Manager directs assigned staff, monitors performance and provides coaching and development contributing to individual and team success.

• Manage all aspects of deposit accounts, deposit products, and deposit services offered by the credit union. These may include traditional accounts, special accounts (UTMA, HSA, Deceased, etc.), and payment processing to/from accounts (ACH, Wires, Loan Payments, Mobile Deposit, etc.) Ensure accuracy of deposit processing and monitor returns, exceptions, rejections, that may affect member accounts/loans. Oversee management of dividend rate changes, disclosure updates, fee schedule, statements, following all requirements for record retention.
  
  Implement effective monitoring to identify and eliminate account and/or payment systems fraud. Identify, report, and resolve issues or problems associated with loans and deposit accounts;
  Continuously evaluate processes and recommend efficiencies to enhance operations across various delivery channels. Provide assistance and expertise with other team leaders, as needed, to provide quality service to members. Keep manager informed of issues that may arise and seek assistance for items that may need higher level review or approval.
• Assist in projects that involve products/payments or require input and expertise. Perform project testing and implementation functions for new and existing products and services;
  Create and monitor appropriate tracking and reporting to ensure compliance and adherence to required regulations and/or internal policies.
• Work closely with Compliance and Risk Management to ensure deposit and payment policies, rules, and regulations are in place minimizing credit union risk. This may include dormant accounts/escheatment, check processing, direct deposit, wires, etc. Maintain assigned duties in ERM Software with proper documentation regarding risk and mitigation efforts;
  Manage written policies and procedures involving operational deposit activity and payments processing ensuring procedures and critical process flows are documented, followed, frequently reviewed and updated.
• Direct work, schedule, train, monitor and develop assigned staff. Ensure that staff have appropriate skills and abilities to effectively perform roles assigned. Complete performance reviews and give direction and discipline when necessary. Make recommendations for promotions as applicable.
• Participate in budget process for areas of oversight. Provide input on vendor review and selection; maintain information in vendor systems as required. Provide tracking and reporting as requested or assigned.
• Perform other duties as assigned.