Corrections Technician

Essential Functions

• Provides information to the public and answers questions concerning inmate housing, location, status, and visiting hours
• Registers and monitors public for video visits with inmates
• Processes authorized open records requests, and files records and documents

• UNDER GENERAL SUPERVISION
• Answers phone calls, provides information, takes messages, and routes calls
• Conducts read-only queries, locates and retrieves information, generates routine reports, and completes forms
• Registers public for video visiting sessions, escorts to booth location, explains procedures, monitors activity and maintains order, contacts security for assistance in resolving incidents or disturbances, and secures area at end of session
• Contacts inmate housing units to provide information and coordinate inmate visiting operations
• Verifies identity of public through valid photo identification, and processes open records requests through established procedures
• Compiles and files department records; duplicates and collates forms, reports, and other documents
• Processes records for archives according to established retention schedules
• Performs related work

Meets regular and punctual attendance standards and any special needs of the position as determined by management, including mandatory overtime and performing related work

• High school diploma or the equivalent
• One year of customer service, clerical, receptionist, computer data entry, centralized records filing, court records processing, criminal justice, or security experience

• Must not have been convicted of a felony
• Misdemeanor convictions will be considered on an individual basis
• Must submit to a pre-employment polygraph test
• Must pass an annual tuberculin test

An equivalent combination of education and experience may be substituted

• Applicants and employees in positions which perform job duties that may require contact with offenders in the custody or supervision of the Department of Juvenile Justice or with youth in the care, custody or supervision of Youth Development must meet qualifications pursuant to the federal Prison Rape Elimination Act, 28 CFR 115.17 and 115.317, to include periodic post-employment criminal background checks