Massage Therapist

Overview

Reports To:

Front Office Manager
Supervises: N/A
General

Purpose:

To provide each guest with excellent guest service while performing massage and body treatments that best fit the guests’ needs.

• Gets to know all guests who enter the Spa.
• Offers the highest level of personalized service while maintaining a positive, enthusiastic, helpful and professional attitude with all guests and team members
• Provides consistent massage and body treatments as directed in training classes and accepted certification practices.
• Properly cares for equipment and product used throughout the spa facility.
• Understands the importance of punctuality for spa appointments.
• Communicates and describes in an articulate manner the spa offerings and their benefits.
• Discusses treatments with guests, comparing and contrasting the different services on the menu.
• Recommends and upsells services that fit the guests’ needs.
• Provides information and knowledge to promote skin care programs that will benefit the guests.
• Possesses complete knowledge and understanding of all services and products offered.
• Handles guest questions and concerns with professionalism and courtesy.
• Responds to guest requests immediately, accurately, and appropriately.
• Understands the importance of and committed to continuing education.
• Upholds the standards of sanitation, sterilization, restocking rooms, and the product area.
• Maintains an understanding of the spa industry and spa philosophy (balance, relaxation, unity, and a healthy lifestyle).
• Understands that as a representative of the Spa they will maintain a healthy, fit appearance and a positive attitude.
• Maintains a clean, safe, stocked and well organized work area.
• Maintains spa appearance and cleanliness.
• Assists in all areas of the spa operation as directed by management.
• Assists with special projects as requested.
• Participates in scheduled meetings as requested.
• Other duties and tasks as assigned by management.
• Regular attendance is essential to the successful performance of the position.
• Due to the nature of the hospitality industry, team members may be required to work varying schedules, weekend, and holidays based on the needs of the facility.
• Must be able to receive the various services that are offered on our spa menu and be a model for the training of new teammates when requested.
• Must comply with rules and regulations for the safe and effective operation of the facility.
• Maintains a friendly pleasant and professional demeanor and appearance at all times.
• Demonstrates a passion and desire for excellence.

• Entry level

• Full-time

• Health Care Provider

• Consumer Services