Accounts Receivable Representative II, Nucleus Building

Accounts Receivable Representative II

Location: 300

E. Market St. Louisville, KY 40202

Shift: First Shift (United States of America)

Shift Length: 8 hours

# Shifts / Week: 4.30

Overtime

Required:

Sometimes

• Support UofL Physicians Central Business Office (CBO) with financial, clerical, and administrative duties.
• Research and follow up on specialty or payor-specific denials; appeal denials as needed.
• Perform charge corrections and authorization/referral denial appeals.
• Research and educate staff on changes to payor programs.
• Support special projects as required.
• Monitor and execute work within Epic Work Queues.
• Research and resolve claim denials or rejections based on work team assignment.
• Enter key claim details into various payor websites and upload medical records to resolve denials.
• Follow up with insurance companies for claims lacking response or those denied due to incorrect insurance info or authorizations.
• Update charges and refile electronic or paper claims as needed; follow up on calls or emails from Patient Financial Specialists concerning patients requesting assistance with accounts.
• Inform management and relevant stakeholders regarding correspondence and communication problems with service locations.

• Ability to get along with others in a close office setting.
• Ability to concentrate for long periods.
• Willingness to function and cooperate as a team member.
• Maintain compliance with all company policies, procedures, and standards of conduct.
• Perform other duties as assigned.

• High school diploma or equivalent (required)

• 3 years related experience (required)
• Strong computer and keyboarding skills
• Strong communication and problem solving skills
• Proficient with data entry and multitasking in a Windows environment
• Desired experience with Microsoft Office Software (preferred)
• Ability to meet productivity and quality standards
• Ability to communicate verbally/written with professionalism

• No license requirements

• No certification requirements Job Competency
  • Strong computer and keyboarding skills
  • Experience with Microsoft Office software
  • Working Knowledge of CPT, HCPCS, and ICD-10 coding
  • Ability to read, interpret and/or follow up on an explanation of benefits denial and understand medical terminology
  • General knowledge of healthcare payors and government agencies
  • Ability to take direction and work independently
  • Proficient with data entry and multitasking in a Windows environment
  • Ability to communicate verbally and in writing with professionalism
  Language Ability
  • Must be able to communicate effectively in both verbal and written formats.
  Reasoning Ability
  • Able to critically think through the process of claims.
  • Able to determine next steps for claims resolution.
  Computer Skills
  • Strong keyboarding with data entry efficiency.
  • Knowledge of Epic Billing preferred.
  Additional Responsibilities
  • Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times.
  • Maintains confidentiality and protects sensitive data at all times.
  • Adheres to organizational and department specific safety standards and guidelines.
  • Works collaboratively and supports efforts of team members.
  • Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community.
  UofL Health Core Expectation
  • Honoring and caring for the dignity of all persons in mind, body, and spirit
  • Ensuring the highest quality of care for those we serve
  • Working together as a team to achieve our goals
  • Improving continuously by listening, and asking for and responding to feedback
  • Seeking new and better ways to meet the needs of those we serve
  • Using our resources wisely
  • Understanding how each of our roles contributes to the success of UofL Health
  Seniority Level
  • Mid-Senior level
  Employment Type
  • Full-time
  Job Function
  • Accounting/Auditing and Finance
  Industries
  • Hospitals and Health Care